At a Glance
- Tasks: Manage customer bookings and provide top-notch service via phone and email.
- Company: Hunter Haulage Australia, a leader in container transport.
- Benefits: Work from home three days a week and enjoy flexible hours.
- Other info: Join a small team with direct access to decision-makers and great training opportunities.
- Why this job: Take ownership of your role and make a real impact in a supportive team.
- Qualifications: Experience in transport bookings and strong communication skills required.
The predicted salary is between 51750 - 63250 $ per year.
Bookings & Customer Service Co-Ordinator
Hunter Haulage Australia specialises in container transport across regional NSW and interstate.
We’re looking for an experienced, organised person to take ownership of customer bookings and provide responsive, reliable customer service.
About the role
Working closely with our Managing Director, you will
- Manage customer booking enquiries by phone and email.
- Enter and update transport jobs in Freight Tracker.
- Use One Stop to manage container and wharf booking requirements.
- Follow email correspondence, identify updated instructions and chase missing information or documents.
- Confirm bookings, acknowledge documents and keep customers informed.
- Liaise with customers, drivers and our operations team about job requirements and progress.
- Keep the shared inbox organised and follow outstanding enquiries through to completion.
About you
You’re comfortable managing your workload independently and taking responsibility for following things through.
You communicate clearly, respond promptly and know when to resolve an issue yourself or involve the operations team.
You’ll need
- Previous experience in transport bookings or transport customer service.
- Experience using One Stop.
- Strong written and verbal communication skills and a professional phone manner.
- The ability to interpret detailed email trails and changing customer instructions.
- Strong organisation, accuracy and attention to detail.
- The ability to stay productive, accessible and responsive while working from home.
Freight Tracker experience is highly desirable. Container transport experience will also be highly regarded.
What we offer
Work from home three days per week , with two days in the office.
- A varied role with ownership of bookings and customer communication.
- A small team with direct access to decision-makers.
- Training in our customers, systems and processes.
- Remuneration based on your experience and capability.
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Bookings & Customer Service Co-Ordinator in Sydney employer: Hunter Haulage Australia
Hunter Haulage Australia is an exceptional employer that values its employees by offering a flexible work-from-home arrangement, allowing you to balance your professional and personal life effectively. With a small team structure, you will have direct access to decision-makers, fostering a collaborative work culture that encourages growth and development through comprehensive training in our systems and processes. Join us for a rewarding career where your contributions are recognised and valued in the dynamic field of container transport.
