MEDICAL RECEPTIONIST in Newcastle

Hunter Hand Surgery is a specialist medical practice committed to delivering exceptional patient care through professionalism, compassion and excellence in service. We pride ourselves on fostering a supportive, collaborative and respectful workplace where our team members are valued and encouraged to develop their skills.

We are seeking a motivated professional and personable Receptionist to join our team. As the first point of contact for our patients, you will play an important role in creating a positive patient experience and ensuring the smooth and efficient operation of our practice. This permanent part-time position offers 32 hours per week, Monday to Thursday with occasional leave relief required when necessary. Our operating hours are 8:30-5:00pm weekdays.

This is an excellent opportunity for someone who takes pride in their work, demonstrates initiative and is keen to learn within a specialist medical environment.

OUR WORKPLACE CULTURE: At Hunter Hand Surgery, we are committed to maintaining an inclusive workplace where every individual is treated with dignity, courtesy and respect, regardless of age, gender, appearance, background or religion. We value professionalism, accountability, teamwork and mutual respect. Bullying, harassment or disrespectful behaviour towards colleagues, patients or their families will not be tolerated. We are committed to providing a safe, supportive and professional environment for everyone.

ESSENTIAL SKILLS AND ATTRIBUTES:

• Patient focused, demonstrating empathy, patience and discretion.
• Exceptional attention to detail.
• Willingness to learn.
• Familiar with commonly available computer software.
• Strong typing and written communication skills.
• Strong verbal communication skills and a professional courteous manner.
• Ability to multi-task.
• Flexibility.
• Team Player.
• Exercise confidentiality in regard to patient care and all aspects of the practice.
• Previous medical reception experience would be advantageous, although a strong work ethic, a willingness to learn and a commitment to professional standards are equally important.

HIGHLY DESIRABLE QUALIFICATIONS:

• Experience with Genie Software.
• Experience with MAC and PC computers.
• An understanding of DVA, Workers Compensation and Medical Insurance.

PRIORITIES: To attend the front desk, greeting patients and managing phone enquiries, make patient appointments, receive patients, enter data regarding patients, invoice patients, receive payments, prepare daily banking and manage patient correspondence. Ad hoc tasks as requested by Practice and Office Managers.