The Careers are Better at Hungry Jack's!
Hungry Jack's is seeking a Head of Capability to lead our company wide capability and engagement strategy. You'll play a key role in attracting, developing, and retaining the amazing people who power our network across Australia. This role will focus on enhancing employee experience, strengthening our EVP, embedding a high-performance and value-led culture through learning, recognition, career development and engagement frameworks
Responsibilities: Capability & Learning Strategy
- Design and deliver a capability strategy that fuels operational excellence and future-readiness.
- Embed a culture of continuous learning across our restaurants and support teams.
- Lead the creation of programs from onboarding to leadership development and compliance.
- Use data to identify capability gaps and optimise learning investments.
Employee Experience & EVP
- Shape and champion our Employee Value Proposition (EVP).
- Improve employee lifecycle touchpoints—from recruitment to retention.
- Collaborate with key teams to embed EVP into every employee interaction.
- Develop and maintain structured career pathways from crew to leadership, enabling internal mobility and upskilling
- Ensure pathways support diversity, equity, and inclusion and are align with workforce planning priorities
- Collaborate with operations and L&D to define role‐specific competency frameworks
- Lead innovative reward and recognition programs that drive engagement.
- Partner with People & Culture and Payroll to enhance employee benefits.
- Manage external platforms and vendors supporting recognition and benefits.
Engagement Systems & Insights
- Oversee digital systems supporting learning, recognition, and real‐time feedback.
- Lead employee surveys, insights analysis, and action planning.
- Build a feedback‐driven culture across the network.
Leadership & Influence
- Inspire and grow a high‐performing capability and experience team.
- Partner with senior leaders to embed capability and engagement priorities.
- Represent the function across business forums and external partners.
What You'll Bring
- 8–10+ years' experience in L&D, capability, or people experience leadership roles.
- Track record in leading enterprise‐wide capability or engagement strategies.
- Deep knowledge of learning systems, recognition platforms, and engagement tools.
- Expertise in career architecture, competency frameworks, and EVP design.
- Strong strategic thinking, communication, and stakeholder engagement skills.
Ready to Lead the Future of Talent at Hungry Jack's?
Apply now and help us build a high‐performance, values‐led culture that our people are proud to be part of.
Head of Capability in Sydney employer: Hungry Jack's Pty Ltd
At Hungry Jack’s, we pride ourselves on being an exceptional employer, especially in the vibrant community of Yass. Our commitment to employee development is evident through extensive training programs and clear career pathways, ensuring that every team member can thrive and grow within our organisation. With a focus on teamwork, inclusivity, and rewarding hard work through competitive pay and bonuses, we create a dynamic work environment where everyone is empowered to deliver outstanding service to our guests.
