At a Glance
- Tasks: Manage housing tenancies, support customers, and resolve tenancy issues in a dynamic environment.
- Company: Leading community housing provider with a focus on diversity and inclusion.
- Benefits: Salary packaging, additional leave, and access to counselling services.
- Other info: Join a fun, flexible team dedicated to creating opportunities for all.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: 2 years' experience in community services or housing, and understanding of tenancy legislation.
The predicted salary is between 56700 - 69300 $ per year.
As a Housing Officer, you’ll manage a diverse portfolio of housing tenancies, supporting customers to maintain successful tenancies and contributing to safe, positive neighbourhoods. You’ll build relationships, solve problems and manage everything from tenancy compliance and arrears, to property, wellbeing and complex customer matters. With home visits, inspections, stakeholder engagement and NCAT matters all part of the mix, this is a role where every day brings something different.
We have a full time (35 hours a week) permanent opportunity available based in Western and South West Sydney. The role is suited to experienced housing or community services professionals who thrive on variety, meaningful customer engagement and managing a diverse caseload.
KEY RESPONSIBILITIES
- Manage a portfolio of tenancies and maintain accurate customer records
- Conduct routine property inspections and complete follow-up actions
- Support customers to sustain their tenancies and achieve positive outcomes
- Resolve tenancy issues, complaints and anti-social behaviour matters
- Monitor rent and non-rent accounts and assist customers experiencing financial hardship
- Build strong relationships with internal teams and external stakeholders
- Ensure compliance with tenancy legislation, policies and procedures
REQUIREMENTS
- Minimum 2 years’ experience in a community services, housing or related sector
- An understanding of the Residential Tenancies Act and NCAT processes
- Current NSW Driver Licence and access to a comprehensively insured vehicle
- Police Check, Working With Children Check, NDIS Worker Screening Check
- Certificate IV in Community Services or equivalent (desirable)
WHY WORK WITH US?
As a leading community housing provider, Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs. From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.
We are diverse, dedicated, fun and flexible. We welcome those who share our values and our purpose of providing people with opportunities to prosper. Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector.
We also offer:
- Salary packaging
- Access to EAP Counselling Service
- Additional Leave
Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.
Housing Officer in Fairfield employer: Hume Community Housing
Hume Community Housing is an exceptional employer, offering a dynamic and inclusive work environment where your contributions are valued and celebrated. As a leading community housing provider in NSW, we provide meaningful opportunities for professional growth while making a tangible impact on the lives of diverse communities. With a strong focus on employee well-being, we offer benefits such as salary packaging, additional leave, and access to counselling services, ensuring that our team members thrive both personally and professionally.
