At a Glance
- Tasks: Troubleshoot complex tech issues and support diverse client environments.
- Company: Established Managed Services Provider with a focus on innovation.
- Benefits: Permanent role, exposure to advanced tech, and clear career progression.
- Other info: Opportunity to mentor junior engineers and work on varied client projects.
- Why this job: Enhance your skills while tackling exciting challenges in networking and Microsoft technologies.
- Qualifications: 3+ years in technical support, strong networking knowledge, and customer communication skills.
The predicted salary is between 70740 - 86460 $ per year.
Are you a Senior Support Engineer looking for your next opportunity within an established Managed Services Provider? This is a hands‑on technical role supporting a range of client environments across Microsoft, networking, cloud, infrastructure and security. You’ll be responsible for taking ownership of escalated Level 2 tickets, troubleshooting complex technical issues and working closely with senior engineers and project teams.
The Role
- Resolving complex Level 2 incidents and service requests
- Troubleshooting Microsoft 365, Azure, Entra ID, Intune and Windows Server
- Providing advanced network troubleshooting and support
- Managing and troubleshooting Fortinet firewalls, VPNs, routing and security policies
- Supporting switching, wireless, DNS, DHCP and internet connectivity
- Working with Cisco Meraki networking environments
- Monitoring and proactively identifying infrastructure and network issues
- Supporting endpoint deployments, patching and device management
- Assisting with backup monitoring and recovery
- Maintaining accurate ticket records and technical documentation
- Providing technical guidance and mentoring to Level 1 technicians
- Assisting with client projects, technology rollouts and onsite technical work
- Escalating complex issues to senior engineers when required
- Participating in a rotating support roster when required
About You
We’re looking for a Level 2 Support Engineer, Systems Administrator or similar with 3+ years' experience in a technical support environment. You’ll ideally have:
- Experience working within an MSP environment
- Strong networking knowledge across TCP/IP, VLANs, routing, switching, VPN, DNS and DHCP
- Hands‑on Fortinet firewall administration and troubleshooting experience
- Experience supporting Microsoft 365, Azure, Entra ID, Intune and Windows Server
- Experience with Cisco Meraki is highly regarded
- Strong troubleshooting and fault‑finding skills
- Experience managing escalated tickets through to resolution
- Strong customer communication and documentation skills
- The ability to manage multiple priorities and maintain ownership of your work
- A current driver’s licence and willingness to attend client sites when required
Experience with PowerShell, automation, Veeam, ITIL or Microsoft Dynamics would also be beneficial.
What’s on Offer
- Permanent opportunity within an established MSP
- Broad exposure across Microsoft, networking, cloud and infrastructure
- Opportunity to work on both support and project-related activities
- Exposure to more complex Level 2 technical environments
- Opportunity to mentor junior engineers
- Clear development pathway towards Level 3 or Project Engineering
- Varied client environments and technical challenges
If you’re a Level 2 Support Engineer looking for a role where you can continue building your technical skills while working across a broad range of technologies, apply now or get in touch for a confidential discussion.
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