Manage an assigned portfolio of cleaning contracts and develop and maintain strong working relationships with property managers, facilities managers and clients.
Key responsibilities
Conduct regular onsite cleaning inspections
Ensure all cleaning services are delivered in accordance with contractual scopes, specifications and schedules
Manage cleaners, site supervisors, staff performance, attendance and training
Coordinate staff rosters, sick leave, annual leave and emergency coverage
Personally attend sites to investigate complaints and implement immediate corrective actions
Identify potential service failures before they **escalate into client complaints**
Ensure rectification works are completed promptly and supported by photographic evidence
Coordinate periodical cleaning, specialist services, supplier quotations and additional works
Monitor labour hours, overtime, contract budgets and operational profitability
Prepare regular client reports, inspection summaries and operational updates
About you
We are looking for someone who takes ownership, leads from the front and is committed to maintaining high cleaning standards.
To be successful, you will have:
Proven experience managing multiple cleaning sites and cleaning teams.
Strong understanding of commercial cleaning methods, equipment, chemicals and quality standards.
Experience managing client relationships, complaints and operational expectations.
Ability to manage staff shortages and operational emergencies independently.
Strong leadership, communication and problem-solving skills.
Experience conducting cleaning audits and managing corrective actions.
Understanding of cleaning labour costs, rostering and contract profitability.
Ability to work independently, prioritise tasks and meet deadlines.
Proficiency in digital inspection, reporting and workforce management systems.
About the role
Manage an assigned portfolio of cleaning contracts and develop and maintain strong working relationships with property managers, facilities managers and clients.
Key responsibilities
-
Conduct regular onsite cleaning inspections
-
Ensure all cleaning services are delivered in accordance with contractual scopes, specifications and schedules
-
Manage cleaners, site supervisors, staff performance, attendance and training
-
Coordinate staff rosters, sick leave, annual leave and emergency coverage
-
Personally attend sites to investigate complaints and implement immediate corrective actions
-
Identify potential service failures before they **escalate into client complaints**
-
Ensure rectification works are completed promptly and supported by photographic evidence
-
Coordinate periodical cleaning, specialist services, supplier quotations and additional works
-
Monitor labour hours, overtime, contract budgets and operational profitability
-
Prepare regular client reports, inspection summaries and operational updates
About you
We are looking for someone who takes ownership, leads from the front and is committed to maintaining high cleaning standards.
To be successful, you will have:
-
Proven experience managing multiple cleaning sites and cleaning teams.
-
Strong understanding of commercial cleaning methods, equipment, chemicals and quality standards.
-
Experience managing client relationships, complaints and operational expectations.
-
Ability to manage staff shortages and operational emergencies independently.
-
Strong leadership, communication and problem-solving skills.
-
Experience conducting cleaning audits and managing corrective actions.
-
Understanding of cleaning labour costs, rostering and contract profitability.
-
Ability to work independently, prioritise tasks and meet deadlines.
-
Proficiency in digital inspection, reporting and workforce management systems.
What Makes This Role Different?
We are looking for someone who believes that good contract management means being present, accountable and proactive.
You should be comfortable visiting sites regularly, communicating directly with clients, supporting cleaners when required and taking responsibility for solving problems.
We value managers who identify issues early, take action and follow through until the required outcome is achieved.
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Contract Manager in Brisbane employer: Hudor Cleaning Services
As an Office Manager at our company, you'll thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities for professional advancement, all while ensuring compliance with workplace standards. Located in a vibrant area, our office fosters a sense of community and encourages innovation, making it an excellent place for those seeking meaningful and rewarding employment.
