At a Glance
- Tasks: Engage with prospects and help them navigate their journey with HubSpot.
- Company: Join HubSpot, a leading CRM platform with a vibrant culture.
- Benefits: Enjoy hybrid work, education allowance, and flexible time off.
- Other info: Great opportunities for growth in a supportive environment.
- Why this job: Kickstart your sales career while making a real impact on businesses.
- Qualifications: Strong communication skills and a passion for sales are essential.
The predicted salary is between 63000 - 77000 $ per year.
HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better. Our ANZ office is located in Sydney’s CBD but this role offers flexibility to work remotely or in a hybrid arrangement. Applicants must be based in Australia's East Coast.
Our mission at HubSpot is to help millions of organizations grow better. The Inbound Success Coach (ISC) plays a critical role at the beginning of that journey—engaging with prospective customers, addressing their questions, and identifying potential sales opportunities. You'll work with a high volume of inbound demand across chat, phone, and web channels, helping businesses understand how HubSpot can support their goals. This is an entry-level role designed to build foundational sales skills—including customer conversations, qualification, and pipeline creation—with a structured transition into the Sales Development Representative (SDR) role based on business need and performance.
The ISC role is the first step in HubSpot's downmarket sales career path:
- Inbound Success Coach → Sales Development Representative (SDR) → Business Development Representative → Account Executive
What You’ll Do
- Manage a high volume of inbound inquiries from prospects across chat, phone, and web channels
- Engage prospects to understand their goals, business challenges, and questions while guiding them toward the most relevant next steps
- Identify, prioritize, and route qualified sales opportunities to Account Executives
- Operate consistently in a fast-paced, high-activity environment while maintaining quality across every interaction
- Achieve booked meetings and meetings-to-deal conversion metrics, based on regional targets
What You’ll Bring
Required Qualifications
- Fluency in English
- Strong communication skills with the ability to engage prospects, guide conversations, and quickly build rapport
- A clear motivation to start and grow a career in sales, with the goal of progressing into an SDR role
- Curiosity and a problem-solving mindset when understanding customer needs and business challenges
- Experience working toward individual performance metrics or goals
- Comfort managing a high volume of daily interactions while staying organized and consistent
- Resilience and adaptability in fast-paced, performance-driven environments
- Coachability and a willingness to learn, apply feedback, and continuously improve
Nice-to-Have Qualifications
- Previous customer-facing, retail, hospitality, sales, or service experience
- Familiarity with CRM software or SaaS products
What Success Looks Like
- Thrive in a competitive, target-driven, high-volume environment
- Demonstrate the motivation to consistently exceed goals and performance metrics
- Take ownership and proactively drive results
- Stay resilient while maintaining quality across a high volume of daily customer interactions
- Apply coaching and feedback to continuously improve qualification and conversion outcomes
- Build the qualification judgment, business acumen, and consistency needed to successfully transition into the Sales Development Representative (SDR) role
What are the benefits?
- Hybrid work environment
- You can choose to work from Home, Office or Flex!
- World class new hire training and onboarding
- An education allowance up to USD $5,000 per annum
- Flexible Time Off Policy
- Private health insurance allowance & Annual fitness reimbursement
- Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
- Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
Inbound Success Coach in Sydney employer: Hubspot
HubSpot is an exceptional employer that fosters a flexible and inclusive work culture, allowing employees to thrive in a remote-first environment while being part of a dynamic team based in Sydney's CBD. With a strong focus on employee growth, HubSpot offers structured onboarding, ongoing learning opportunities, and a competitive benefits package, including flexible time off and wellness reimbursements, ensuring that every team member can achieve their personal and professional goals. Join us to be part of a mission-driven company where your contributions truly matter and where you can build meaningful relationships with customers and colleagues alike.
