At a Glance
- Tasks: Create personalised experiences for members and guests while managing daily operations.
- Company: Join Hub Australia, the largest privately-owned coworking operator in the country.
- Benefits: Enjoy work-life balance with Monday to Friday hours and paid birthday leave.
- Other info: Dynamic environment with opportunities for growth and community engagement.
- Why this job: Be part of a vibrant team making a positive impact in a certified B Corp.
- Qualifications: 2 years in customer service, strong problem-solving skills, and a passion for hospitality.
The predicted salary is between 31500 - 38500 $ per year.
About Hub Australia: Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 120 staff and over 8500 members ranging from small business and government to non-profit and corporations. Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth.
As a Workspace Experience Associate, you’ll be the friendly face and go-to person in the clubhouse. Whether it’s greeting members, organising events, or keeping the space running smoothly, no two days will be the same as you help shape this incredible workspace. With a focus on delivering premium, personalised service, you’ll ensure every interaction feels exceptional.
What your day-to-day will look like (but not limited to!):
- As the welcoming face of our workspace, you'll create personalised experiences for members and guests.
- Manage day-to-day member and guest questions, enquiries, booking requests, mail etc., including in person and through the clubhouse email inbox promptly.
- Assist with our cafe operations downstairs by preparing a variety of cafe beverages.
- Play a crucial role in organising and executing workplace events.
- Conduct regular inventory checks for food, consumables, and clubhouse supplies.
- Assist with aspects of our workspace's day-to-day operations such as opening and closing procedures and conducting space checks.
We're Looking For Someone Who:
- At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
- Strongly embodies a customer centric and hospitality-led mindset.
- Strong problem solving skills with a creative and pragmatic approach.
- Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
- Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
- A genuine passion for building relationships.
You must hold or be willing to obtain: RSA, Food Handling Certificate. Bonus kudos if you can make a mean cup of coffee!
Why you should join us:
- Work life balance! Embrace the stability of Monday to Friday corporate hours.
- Join ranks with some of Australia's top organisations, certified as a Great Place to Work™.
- Contribute to a B Corp and certified carbon-neutral organisation.
- Celebrate your special day with paid birthday leave.
- Support to make a social and environmental impact with paid volunteer leave each year.
Join Our Team! If you're enthusiastic about transferring your hospitality and/or customer service skills to the corporate realm and eager to be part of a vibrant, forward-thinking team, we're excited to meet you. Keen to join but don’t tick all the boxes? Apply Anyway! We understand that skills and potential don't always fit neatly into a checklist. Your unique experience and enthusiasm could be just what we're looking for!
At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We encourage applicants of all backgrounds, identities, abilities and experiences to apply.
Workspace Experience Associate – Canberra employer: Hub-Australia
Hub Australia is an exceptional employer, offering a vibrant and dynamic work culture that fosters growth and collaboration. As a certified B-Corporation and carbon-neutral business, employees enjoy unique benefits such as extra leave days for birthdays and volunteering, while being part of a purpose-driven team dedicated to making a positive impact. Located in Perth, the Sales Development Representative role provides an exciting opportunity to contribute to the expansion of Hub's meetings and events presence, all within a supportive national sales team that values diversity and inclusion.
