At a Glance
- Tasks: Investigate and resolve customer complaints, ensuring fair outcomes for Coinbase users.
- Company: Join Coinbase, a leading player in the cryptocurrency space with a focus on customer experience.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Other info: Be part of a dynamic team dedicated to continuous improvement and customer satisfaction.
- Why this job: Make a real difference by helping customers navigate their concerns in the crypto world.
- Qualifications: Strong analytical skills and experience in customer service or complaint resolution.
The predicted salary is between 45000 - 55000 $ per year.
Coinbase is seeking a Complaints Analyst III to join the Global Complaints team within Customer Experience.
You will investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for Coinbase customers.
You'll own cases from intake through resolution, ensuring timely, accurate responses and thorough case records in Salesforce.
Engage in escalation when needed, contribute to continuous improvement, and participate in calibration sessions and training to
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