Participant Support Officer | Help People Build Pathways to Work and Study
HRM Contracting and consulting – Hervey Bay QLD
Make a real difference to people taking their next step in learning and work.
This is an opportunity to join a supportive site team and help participants stay engaged, build their skills and move into work or further study.
About the Role
Reporting to the Regional Manager, you’ll support participants in the Skills for Education and Employment (SEE) Program from enrolment through to exit. You’ll be a consistent point of contact, getting to know each person’s circumstances and helping them work through barriers to learning, settlement, wellbeing and employment.
This role will provide support and guidance to clients in the Skills for Education and Employment (SEE) Program across the designated program region. This role will promote client participation to maximise Participant outcomes, improve employment pathways and assist clients by providing information on relevant services and pathways.
Key Responsibilities
Take part in registration, entry interviews and orientation, and continue to provide pathway guidance throughout each participant’s program.
- Build strong relationships with participants to understand their needs and support enrolment into the right learning activities
- Provide support outside class time on learning, settlement, wellbeing and employment barriers
- Identify early warning signs of disengagement and work with the site team to find practical solutions
- Coordinate social and emotional wellbeing sessions with team members and external stakeholders
- Build networks with support services, community organisations, cultural groups and government agencies, and make appropriate referrals
- Help coordinate cultural activities, community events and functions that strengthen local partnerships
About You
- A flexible, supportive communication style and experience working with disadvantaged and culturally diverse people
- The ability to build rapport quickly and develop strong networks with clients and stakeholders
- Experience delivering client support in line with program guidelines, standards and relevant legislation
- Strong interpersonal skills, with the ability to work well in a team and manage your own workload
- Solid time management, planning and record keeping skills
What’s On Offer
- A role with purpose, helping people build confidence, skills and future pathways
- A supportive team environment with strong community connections
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Participant Support Officer | Help People Build Pathways to Work and Study in Hervey Bay employer: HRM Contracting and consulting
Join a well-established family business in Yandina, where you will be at the heart of operations as an Invoicing / Logistics Coordinator. Enjoy a supportive team environment and a modern workplace that values exceptional customer service and employee autonomy. With over 45 years of experience, this company offers meaningful work, opportunities for personal growth, and the chance to make a real impact on customer experiences.
Contact Details:
HRM Contracting and consulting Recruitment Team
