Customer Service - Business Banking | Big 4 Bank
- Location: Sydney CBD (Hybrid: 50/50 split after training)
- Contract: 12 months
- Pay Rate: $38.89ph + super
- Business Unit: Business Banking
About the Role
We are partnering with one of Australia's Big 4 banks to find a Market Operations Associate for their Business Banking division. This is a high-volume, fast-paced servicing role where you will support dedicated corporate clients with their transactional banking needs. You will manage incoming queries across email, phone, and four internal portals.
This isn't a standard public call centre; you will handle roughly 10 inbound/outbound client calls a day and manage a workflow of 20–30 emails.
The Day-to-Day
- Act as the direct point of contact for dedicated business clients, answering queries and following up on open requests.
- Manage and resolve 20–30 client emails per day.
- Handle low-volume, high-value phone interactions (approx. 10 calls a day).
- Collaborate daily with a tight-knit national team spanning Sydney, Melbourne, Brisbane, and Perth.
Training & WFH Structure
- First 8 Weeks: Full-time in the Sydney office. You'll undergo comprehensive training covering four distinct product sets to build your foundational knowledge.
- Post-Training: Transition to a hybrid 50/50 model (alternating 2 days in office one week, 3 days the next).
What We Are Looking For
- Prior contact centre, customer service, or multitasking experience is highly regarded. * Banking experience is a bonus, not a requirement.
- Tech-savvy multitaskers. You need to be comfortable jumping between multiple screens, systems, and team chats simultaneously.
- Adaptable self-starters. Processes can be unique; you need to be resilient in a fast-paced environment and eager to learn.
Why Apply?
This is a foot in the door with a major financial institution offering top-tier training, a supportive national team culture, and a genuine work-life balance once you are up to speed.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
customer service - big 4 bank in Sydney employer: HR Partners
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