At a Glance
- Tasks: Manage language service delivery and oversee workforce performance for high-quality outcomes.
- Company: Join a forward-thinking Language Services branch focused on modernisation and digital solutions.
- Benefits: Competitive salary, professional development opportunities, and a supportive team environment.
- Other info: Exciting opportunity for career growth in a dynamic and impactful sector.
- Why this job: Play a vital role in enhancing government language services and making a real difference.
- Qualifications: Experience in workforce management and strong analytical skills required.
The predicted salary is between 63000 - 77000 $ per year.
We are recruiting for two (2) Service Delivery Manager positions within our Language Services branch. As our branch modernises its operating model, implements digital solutions, and builds sustainable interpreter and translator capacity, these roles will play a critical part in ensuring reliable, high-quality, whole-of-government language services.
Stream 1: Service Delivery Manager – Workforce Demand and Capacity
Primary Responsibilities:
- Develop workforce demand and supply profiles, analysing language trends, allocation outcomes, and emerging client requirements.
- Oversee and manage casual pool performance, quality, availability, and operational communications.
- Work with executive leaders to translate data insights into recruitment, onboarding, training, and capability priorities.
- Create actionable dashboards tracking active availability, fill rates, high-demand languages, and unmet request trends.
- Lead and mentor workforce administration and coordination staff to ensure smooth operational processes.
Service Delivery Manager in Parramatta employer: HR Partners
Join a dynamic team in New South Wales as a Quarry Machine Operator, where you will enjoy competitive pay starting at $42.15 per hour, along with flexible hours and the potential for permanent employment. Our supportive work culture prioritises safety and employee growth, offering pathways to develop your skills while working with state-of-the-art machinery in a thriving environment.
