We are seeking an experienced State Manager – Home Assessing to lead, enable, and coach our Home Building & Assessing teams. Reporting to the General Manager, you will oversee Onroad Assessing, Desktop Assessing, and Repair Relationship Consultant (RRC) teams to deliver commercial growth, maintain operational controls, and ensure high-quality service across the end-to-end home value chain.
State Manager – Home Assessing
Location: Sunshine, VIC
Salary: $150,000 package
Work Type: Full-time
About the Role
We are seeking an experienced State Manager – Home Assessing to lead, enable, and coach our Home Building & Assessing teams. Reporting to the General Manager, you will oversee Onroad Assessing, Desktop Assessing, and Repair Relationship Consultant (RRC) teams to deliver commercial growth, maintain operational controls, and ensure high-quality service across the end-to-end home value chain.
Key Responsibilities
- Team Leadership: Lead, mentor, and coach direct reports across Onroad, Desktop, and RRC teams to hit performance KPIs and service standards.
- Supplier Governance: Work alongside commercial managers to vet, procure, and audit building repair suppliers, ensuring compliance, quality, and cost efficiency.
- Network & Strategy: Monitor supplier capacity nationally, ensure repair network targets are met, and manage geographical coverage to meet customer demand.
- Escalations & Risk: Act as the main escalation point for complex disputes, while implementing strict OH&S frameworks to manage risk.
- Continuous Improvement: Identify industry trends, lead change programs, and optimize operational rhythms across the department.
What We Are Looking For
- Experience: Minimum 5 years of senior leadership experience leading high-performing teams.
- Industry Knowledge: 5+ years of experience within Home Assessing, Building Repair, and Restoration environments.
- Commercial Acumen: Proven capability in strategic execution, supplier procurement, and budget alignment.
- Communication & Negotiation: Exceptional written and verbal skills with experience handling complex stakeholder and customer negotiations.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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