At a Glance
- Tasks: Handle repair cases and communicate with customers to ensure top-notch service.
- Company: Join a dynamic team focused on customer satisfaction and quality.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and advance.
- Why this job: Make a difference by helping customers resolve their issues effectively.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 40500 - 49500 $ per year.
We are seeking a customer-focused Outbound Specialist to join our team.
This position is primarily responsible for handling repair cases and customer communication while maintaining high standards of quality and functionality.
The successful candidate will be responsible for communicating with customers regarding both warranty (non-paid) and non-warranty (paid) services, addressing various issues raised online, and ensuring effective communication with both customers and internal teams.
We are seeking a customer-focused Outbound Specialist to join our team.
This position is primarily responsible for handling repair cases and customer communication while maintaining high standards of quality and functionality.
The successful candidate will be responsible for communicating with customers regarding both warranty (non-paid) and non-warranty (paid) services, addressing various issues raised online, and ensuring effective communication with both customers and internal teams.
Key Responsibilities: 1. Process RMAs: Handle both warranty and non-warranty repair requests, ensuring accurate processing for non-paid and paid repair work.
2. Customer Communication: Provide clear and professional communication with customers, addressing their concerns, providing updates, and ensuring a positive service experience.
3. Clearly explain damage assessment reports and professionally negotiate repair/replacement costs with customers.
4. Testing: Test units for functionality, specifically under tethered safety conditions for take-off and landing.
5. Certification: Certify that repaired or replaced units meet the required standards and are fully operational.
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Repair Case Specialist in Melbourne employer: HR Partners
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