At a Glance
- Tasks: Assist members with insurance queries and manage interactions across various channels.
- Company: Major general insurance provider in Melbourne CBD.
- Benefits: Competitive pay, hybrid work model, and structured training support.
- Other info: Flexible hours with excellent career growth opportunities.
- Why this job: Join a high-performing team and gain valuable customer service experience.
- Qualifications: Experience in general insurance and strong communication skills required.
The predicted salary is between 40 - 40 $ per hour.
Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH.
Duration: 6-Month Contract (October 2026 - April 2027).
Pay Rate: $40.00/hr + Super.
Location: Melbourne CBD.
About the Opportunity
We are recruiting on behalf of a major general insurance provider for dedicated Customer Service Consultants to join their high-performing Melbourne CBD team. If you bring solid general insurance experience and excel in a fast-paced environment, this role offers an ideal balance of hybrid flexibility, structured support, and varied daily tasks.
What You'll Be Doing
- Inbound Phone Service (60%): Assist members with policy enquiries, coverage details, and new policy setups.
- Workflow & Written Requests (20%): Process email submissions, online referrals, and social media queries through internal workflow systems.
- New Business & Sales (10%): Handle inbound enquiries from prospective members looking for new coverage.
- Outbound Support (10%): Complete non-sales follow-ups to ensure documentation and enquiries are fully resolved.
Hours & Location
Operating Hours: Rotating shifts between 8:00 AM - 8:00 PM, Monday to Friday.
Training & Buddying: 2 weeks of full-time in-office training and hands-on buddying with experienced team members in Melbourne CBD to set you up for success.
Hybrid Split: 3 days in the Collins Street office, 2 days working from home.
Key Requirements
- Insurance Experience: Prior background in general insurance (policy admin, claims, or contact centre) is essential.
- Communication: Clear, articulate verbal phone skills and concise written communication.
- Tech Proficiency: Comfortable navigating workflow platforms, CRMs, and multiple screens simultaneously.
- Availability: Able to start on 26 October 2026 and work a rotating 8am-8pm roster.
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