At a Glance
- Tasks: Lead initiatives in the federal disability sector and manage operational workflows.
- Company: Join Randstad, a leader in recruitment with a focus on impactful service delivery.
- Benefits: Competitive salary, professional development, and opportunities to make a difference.
- Other info: Dynamic role with opportunities for growth and collaboration with key stakeholders.
- Why this job: Make a real impact in the disability sector while leading a dedicated team.
- Qualifications: Strong leadership skills and experience in service delivery or related fields.
The predicted salary is between 63000 - 77000 $ per year.
Randstad is recruiting an Assistant Director of Service Design to lead key initiatives within the federal disability sector. This role calls for a detail-driven, relationship-focused leader ready to navigate complex challenges and deliver human-centered outcomes.
About your new role
The EL1 Service Delivery role directs operational coordination and workflow management including intake, prioritisation, and resource allocation to deliver high-quality, participant-centred outcomes while leading APS6 personnel and contractors. Operating under broad direction, the position delivers expert guidance on complex participant risks and safeguarding concerns, navigating technical systems like SAP CRM and PACE while resolving multifaceted issues across sensitive initiatives.
Furthermore, it strengthens organisational capability by developing operational frameworks, Agency Guidelines, and knowledge materials, driving business process improvements, managing key stakeholder partnerships, and providing strategic reporting to senior leadership, the NDIA Executive, the Board, and the Minister.
Assistant Director β Service Delivery employer: HR Partners
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