Our client is a is an established and growing Obstetrics and Gynaecology practice providing personalised women’s healthcare across multiple locations in Melbourne. The practice provides comprehensive obstetric and gynaecological care with a strong focus on compassionate, patient-centred service and supporting women throughout their pregnancy and broader health journey. Their philosophy is centred around creating a warm, supportive and professional experience for every patient and family.
About the Role
They are actively seeking an experienced and highly organised Medical Receptionist to support the daily operations of the practice and assist with the coordination of specialist obstetric and gynaecological services. This role is responsible for coordinating the day-to-day administration of the clinic, supporting patients throughout their care journey, managing specialist medical bookings and ensuring a high standard of patient service is maintained at all times.
This is a full-time position working 38 hours per week across varying shifts between 8:00am and 7:00pm. The role will involve working across multiple clinic locations, currently including North Melbourne and Altona North.
Key Responsibilities
Coordinate daily administration and reception operations of the practice
Manage specialist appointments, bookings and patient enquiries
Provide a professional, caring and welcoming experience for patients and visitors
Support patients throughout surgical, hospital admission and delivery processes
Coordinate with hospitals regarding procedures, admissions and deliveries
Process billing, Medicare, private health fund and inpatient claims
Manage patient records and medical administration systems
Handle phone enquiries with professionalism and empathy
Support the day-to-day operations of the specialist practice
About You
Experience within an Obstetrics & Gynaecology, specialist medical or private healthcare
Strong experience in medical administration and specialist reception duties
Experience using GENTU or similar medical practice management software
Excellent communication and interpersonal skills with an exceptional phone manner
High attention to detail and strong organisational capability
Ability to multitask and manage competing priorities within a busy clinic environment
A professional, compassionate and patient-focused approach
Flexibility to work across multiple clinic locations when required
What’s on Offer
Supportive and professional specialist healthcare environment
Opportunity to work closely with an experienced Obstetrician & Gynaecologist
Diverse and rewarding role within women’s health
Competitive remuneration
Stable and growing practice with multiple clinic locations
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Medical Receptionist in Melbourne employer: HR Expertise
Join a compassionate and supportive Obstetrics and Gynaecology practice in Melbourne, where your role as a Medical Receptionist will be pivotal in delivering personalised women's healthcare. Enjoy a professional work environment that prioritises patient-centred service, offers competitive remuneration, and provides opportunities for growth while working alongside experienced specialists across multiple locations. This is more than just a job; it's a chance to make a meaningful impact in the lives of women throughout their health journeys.
