HOYTS Group is seeking a Guest Experience Assistant Team Lead to guide a team of guest experience agents across Zendesk, phone, email and more. You'll report to the Guest Experience Team Lead and help deliver outstanding service from pre-sale enquiries through post-purchase support.
You'll collaborate cross-functionally with cinemas nationwide, delegate work, coach staff, and drive process improvements while maintaining high standards of customer care and efficiency.
Guest Experience Team Lead — Coaching, Insights & Service in Sydney employer: HOYTS Group
At HOYTS, we pride ourselves on being a vibrant and dynamic employer that fosters a fun and supportive work culture. As a Service Desk Specialist, you'll enjoy a range of benefits including flexible working arrangements, career progression opportunities, and exclusive discounts, all while being part of a close-knit team dedicated to innovation in the entertainment industry. Join us in creating the cinema of the future and experience the recognition and growth that comes with being part of our FIERCE Values-driven environment.
