Director Professional Services ANZ in Sydney

We Are:

Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service - and the people who make this happen.

Our Values: Because they are important to us!

• Service - We strive to delight our customers by anticipating their needs with simple, intuitive tools. We are serial entrepreneurs with a deep desire to do the right thing for our customers.
• Creativity - We believe to make real change; we must be the catalyst and bring unbridled enthusiasm for innovation and continuous improvement.
• Family - We seek and reward intelligent team members who exude honesty, integrity and accountability. We believe diversity and transparency in thought, practice and culture is an asset, not a risk.
• Fun - We move fast, have fun and love what we do all while honoring work-life balance. We are intelligent risk-takers, never allowing blind enthusiasm to overtake reason.
• Humility - We are responsible to our customers, our team members and our investors equally, requiring professional courage and humility.

Requirements:

• Achieve and Exceed PS Revenue and Profitability Objectives
• Ensure team billable utilization targets are met
• Support the sales cycle through scoping and approval of PS engagements, Executive-level prospect meetings and Solution reviews
• Manage project portfolio to ensure quality, on-time and on-budget implementations using a mix of global resources
• Increase the Value of the Red Book Connect Application for Customers
• Become trusted adviser to the Customer through implementation lifecycle and beyond
• Team with Sales and Customer Success teams to promote user adoption and effective use of Red Book Connect
• Collaborate with Red Book Connect partners during services engagements
• Ensure High Customer Satisfaction and Referencability
• Responsible for adhering to highest quality standards in project delivery
• Manage executive-level customer relationships and provide team oversight through the implementation
• Serve as Steering Committee member on strategic projects
• Responsible for project staffing and resource scheduling on a broad range of consulting engagements
• Increase Engagement and Capabilities of Service Resources
• Hire, train and manage team of new and experience resources to fulfill Practice objectives
• Provide coaching and mentoring to assist in resources’ career development
• Build team’s expertise and confidence in project delivery work
• Handle day-to-day administrative tasks such as: vacation scheduling, expense reports, time

Qualifications/Skills:

• Bachelor’s degree or recognized equivalency or achievement of recognized professional level
• 10-15 years of experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
• PMP preferred
• Strong background in mid-market and enterprise-level Project Management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project
• Demonstrated experience in translating customer business requirements into workable software solutions
• Exceptional verbal and written communication is required with previous experience creating Statement of Work for new and existing customers
• Strong experience in Change Management and Business Process Mapping
• Excellent client management skills and the ability to work with customers to develop and manage an implementation plan
• Previous services sales experience; comfortable interacting at the 'C' level
• Consulting and management experience in a SaaS/Cloud environment is a plus