AI-Driven SMB Success & Retention Manager in Melbourne

AI-Driven SMB Success & Retention Manager in Melbourne

Melbourne Full-Time 49500 - 60500 $ / year (est.) On-site
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At a Glance

  • Tasks: Drive customer success and product adoption for global clients.
  • Company: Join Nintex, a leader in customer success and innovation.
  • Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
  • Other info: Be part of a dynamic team focused on customer advocacy.
  • Why this job: Make a real impact by helping customers succeed with our products.
  • Qualifications: Experience in customer success and strong communication skills.

The predicted salary is between 49500 - 60500 $ per year.

Nintex is seeking a Customer Success Manager to drive product adoption and maximize customer value across our global client base.

The role focuses on maintaining customer health through telemetry, engagement, and cross-functional collaboration to deliver successful outcomes.

You will co-create value-driven success plans, oversee onboarding, drive adoption, manage renewals, identify expansion opportunities, and advocate for customers to help shape product strategy.

AI-Driven SMB Success & Retention Manager in Melbourne employer: HotDoc

HotDoc is an exceptional employer, offering a unique opportunity for Software Engineers to make a meaningful impact on the healthcare experience of over 2 million Australians each month. With a strong focus on employee growth, collaborative work culture, and the chance to shape innovative AI-driven workflows, you'll be part of a mission-based team that values experimentation and continuous improvement. Join us in creating a better healthcare journey while enjoying a supportive environment that fosters creativity and professional development.

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Contact Details:

HotDoc Recruitment Team

We think you need these skills to ace AI-Driven SMB Success & Retention Manager in Melbourne

Customer Success Management
Product Adoption
Customer Engagement
Cross-Functional Collaboration
Onboarding
Renewal Management
Value-Driven Success Planning