HotDoc is seeking a Scaled Customer Success Manager to own retention across our SMB customer cohort in Australia, using data, automation and AI to spot risk early and deliver lifecycle emails and self-guided resources. You’ll collaborate closely with our Account Executive to protect what is already won and support growth where possible.
You will monitor risk signals, triage them, and intervene where it matters most, while producing segment health reports and sharing findings with product and
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Scaled Customer Success Manager — SMB Retention & AI Automation in Melbourne employer: Hotdoc Online Pty
At HotDoc, we pride ourselves on being an exceptional employer, offering a clear career progression path for our Customer Service Representatives within the vibrant Melbourne CBD. Our supportive and inclusive work culture fosters personal growth, with generous learning and development budgets, hybrid working options, and a commitment to employee wellbeing through free health programs. Join us to be part of a passionate team dedicated to enhancing patient experiences across Australia while enjoying a fulfilling and rewarding career.
