Hostplus is seeking a Resolutions Officer (12-month fixed term) to manage AFCA complaints and coordinate investigations, ensuring fair, well-supported responses and strong records for regulatory reporting. You will work across stakeholders to identify trends and drive improvements in member outcomes within a leading Australian super fund.
The role emphasizes member-centric, collaborative problem-solving with the opportunity to deepen expertise in complaints management and governance within a
Resolutions Officer (12-Month) — Complaints & Member Care in Melbourne employer: Hostplus
Hostplus is an exceptional employer that prioritises the growth and well-being of its employees while making a meaningful impact on the lives of Australians. With a strong commitment to diversity, a flexible work environment, and industry-leading benefits such as additional super contributions and generous parental leave, Hostplus fosters a supportive culture where team members can thrive. As a Member Services Officer, you'll not only develop specialist knowledge in the superannuation sector but also enjoy a rewarding career helping members navigate their financial journeys with confidence.
