At a Glance
- Tasks: Lead and coordinate customer service operations for a vibrant community.
- Company: Horsham Rural City Council, a welcoming and inclusive employer.
- Benefits: Flexible work arrangements, affordable living, and a supportive community.
- Other info: Join a friendly team in a beautiful region with outdoor adventures.
- Why this job: Make a real impact in customer service while enjoying a relaxed lifestyle.
- Qualifications: Relevant degree or diploma; experience in customer service is a plus.
The predicted salary is between 62100 - 75900 $ per year.
Horsham Rural City Council is the heart of the Wimmera region, located approximately 300 kilometres north-west of Melbourne. Offering the perfect blend of career opportunity and lifestyle, Horsham combines affordable living, quality health and education services, and a welcoming community atmosphere. Residents enjoy the benefits of a relaxed lifestyle, with short commute times, excellent sporting and recreation facilities, vibrant local events, cafes and restaurants, and a strong sense of community. Whether you're raising a family, pursuing outdoor adventures, or seeking greater work-life balance, Horsham offers an enviable lifestyle with all the conveniences of a regional city.
Surrounded by natural attractions including the Wimmera River, Mount Arapiles and the Grampians (Gariwerd) National Park, the region provides outstanding opportunities for bushwalking, cycling, fishing, water sports and camping. With its friendly community, affordable housing and easy access to nature, Horsham is a great place to live, work and thrive.
Horsham Rural City Council is proud to be an inclusive, child-safe and equal opportunity employer. We offer a range of flexible work arrangements and people of all abilities and backgrounds are encouraged to apply. Every application is reviewed by a real person, not an automated system.
Are you passionate about delivering a consistent high level of customer service? Do you have experience in managing the day-to-day operations in a complex, high-paced environment? If so, we need you!
About the Role
As a Senior Customer Service Officer, you will be responsible for leading and coordinating the day-to-day operation of Council's Customer Service function. The position is accountable for service delivery outcomes, customer experience standards, continuous improvement initiatives and the development of a high performing customer focused team.
About You
You will have a relevant degree or diploma with little or no related experience may be acceptable. Lesser formal qualifications may also be considered where supported by relevant customer service skills and experience appropriate to the role.
For a confidential conversation, please contact Melanie Janetzi, Coordinator Customer Service on 5382 9777.
Senior Customer Service Officer in Horsham employer: Horsham Rural City Council
Horsham Rural City Council is an exceptional employer, offering a unique blend of career opportunities and a fulfilling lifestyle in the heart of the Wimmera region. With a strong commitment to inclusivity and flexible work arrangements, employees benefit from a supportive community atmosphere, professional growth opportunities, and the chance to make a meaningful impact through projects that aid local recovery efforts. Enjoy the advantages of affordable living, vibrant local culture, and easy access to stunning natural attractions while working in a role that truly matters.
Contact Details:
Horsham Rural City Council Recruitment Team
