Key responsibilities
- Welcome members and guests with a friendly and professional approach
- Process member and visitor entry requirements
- Handle membership applications, renewals, and account enquiries
- Answer incoming telephone enquiries and direct calls appropriately
- Provide information about Club facilities, events, promotions, and services
- Assist guests with general enquiries and wayfinding throughout the Club
- Deliver exceptional customer service on the gaming floor
- Build positive relationships with members and guests
- Assist with gaming machine enquiries and Club promotions
- Maintain a clean, safe, and welcoming gaming environment
About you
- Enjoy interacting with people and creating positive experiences
- Communicate confidently and professionally
- Thrive in a fast-paced hospitality environment
- Are reliable, adaptable, and eager to learn
- Can work effectively both independently and within a teamHave flexibility to work evenings, weekends, public holidays, and late-night shifts through to 4:00am
- Current NSW RSA Competency Card
- Current NSW RCG Competency Card (or willingness to obtain prior to commencement)
- Excellent customer service and communication skills
- Professional presentation and strong interpersonal skills
- Supportive and inclusive team culture
- Opportunities for training, development, and career progression
- Staff rewards and recognition programs
- Free onsite parking
- Discounted staff meals
- Employee assistance and wellbeing support programs
- Opportunity to work across multiple departments and expand your skills
About us
Hornsby RSL Club is a community-focused Club that makes a difference.
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