As a Gaming Floor Attendant, you will be responsible for maintaining a vibrant, secure, and customer-focused environment across the gaming lounge. You'll be the first point of contact for our gaming patrons, providing support with machine operations, payouts, and ensuring a high standard of service is consistently delivered.
Key Responsibilities
Deliver friendly, responsive, and respectful service to all gaming patrons
Monitor and attend to the gaming floor, including poker machines, TAB, and Keno
Process payouts and handle minor machine faults or issues
Ensure compliance with all regulatory requirements and responsible gambling policies
Maintain cleanliness and presentation of the gaming area
Report incidents, malfunctions, or suspicious behaviour promptly
Work collaboratively with security and other departments to ensure guest safety and satisfaction
About You
Previous experience in a gaming, hospitality, or customer service environment (preferred)
Professional, well-groomed appearance with a positive attitude
Ability to remain calm and composed under pressure
Strong communication and problem-solving skills
Excellent attention to detail and a strong work ethic
Availability to work flexible hours including nights, weekends, closing shifts and public holidays
Current RSA and RCG (Responsible Conduct of Gambling) certifications are mandatory
