Retail Manager - Car Wash in Brisbane

About the Business: Hoppy's Carwash is a leading provider of premium car wash services, with nine strategically located sites across Brisbane and the Gold Coast. Established in 2004 in Brisbane, we've experienced year-on-year growth, driven by our commitment to innovation, quality, and customer satisfaction. Utilising state-of-the-art equipment, technology, and streamlined workflows, Hoppy's Carwash delivers a fast, reliable, and high-quality car wash experience. Our mission is simple: to offer a convenient, quick, and reasonably priced service without compromising on quality.

About the Role: Hoppy's Carwash is currently seeking highly motivated Retail Managers to join our team at various locations across Brisbane and the Gold Coast. As a Retail Manager, you will organise and control the day-to-day operations of your site, taking full ownership of service delivery, stock, staffing, and site performance. This is an exciting opportunity to work in a fast-paced, high-tech environment, leading a team of casual staff members and focusing on delivering outstanding customer outcomes.

• Operations Management: Oversee the smooth day-to-day running of the site, ensuring all daily and weekly cleaning and maintenance tasks are completed to a high standard, and that both chemical levels and service standards are maintained across the site.
• Marketing and Promotion: Formulate and implement local marketing initiatives to promote the site's services and drive customer growth.
• Work Sales and Customer Advice: Sell services to customers and provide advice on service options to maximise customer satisfaction and site revenue.
• Financial Records: Ensure daily and weekly banking for the site is completed and accurately recorded.
• Team Leadership: Control the selection, training, and supervision of casual staff, including rostering, performance management, and coaching to ensure the team delivers excellent service.
• KPI Management: Track, manage, and report on key performance indicators (KPIs), including sales, service time, and customer satisfaction, to ensure site targets are consistently met.
• Customer Relations: Proactively respond to customer feedback, address complaints, and manage expectations to ensure a positive customer experience.
• WHS Compliance: Ensure the site complies with all occupational health and safety regulations and company policies.
• Collaboration: Collaborate with senior managers to share insights, implement improvements, and contribute to the overall growth and success of the business.

Benefits and Perks: Competitive base salary with performance-based incentive bonuses tied to sales. Work in a dynamic and modern environment with cutting-edge car washing technology. Opportunities for career progression in a growing company.

Skills and Experience Qualifications: At least three years of relevant experience in a retail, customer service, or automotive management role may substitute for formal qualifications.

• Industry Experience: Previous experience in the automotive, car detailing, or retail management industry will be highly regarded.
• Leadership Skills: Strong ability to manage, mentor, and motivate a small team to achieve high performance.
• Business Acumen: Experience with budgeting, labour management and financial record-keeping is highly regarded.
• Customer Focus: Excellent customer service and sales skills, with a passion for delivering outstanding service and handling customer concerns.
• Licensing and Availability: A valid open driver's license is required, and availability to work on weekends is essential.
• Operational Knowledge: A good understanding of retail or car wash operations and an eye for detail to ensure the service is both fast and of the highest quality will be highly regarded.

If you are an energetic, customer-focused leader with a passion for the automotive and retail industry, we encourage you to apply for the Retail Manager role at Hoppy's Carwash. Join a company that values innovation, quality, and outstanding customer service.