Case Manager

HOPE Support Services is a licensed, HSQF accredited, charitable organisation seeking employees who align with our company values; Progressive, Collaborative, Compassionate, Dedicated, and Inspired. We want individuals who enjoy being 'hands on' when helping people, striving to achieve positive outcomes.

HOPE Support Case Managers lead a team of Youth Workers who support Young People in our residential placements and in the community. We support Young People from diverse backgrounds, ages, and are experienced with dealing with complex to extreme behaviours. At HOPE Support Services, we recognise people want autonomy in their role, while being empowered with the right supports and tools to perform their tasks. We have worked hard to create an environment that allows this for our staff, and engage individuals who see this as a lifestyle choice and not simply a job.

As a HOPE Support Case Manager, responsibilities and duties include (but are not limited to):

• Work a variety of shifts at the Office and in our homes - weekday, afternoon, weekend hours, sleepovers, and on call as per case needs
• Manage and oversee the day to day running of the residential placement
• Provide leadership and management to all staff including supervision and professional development
• Ensure that the Team provides trauma informed therapeutic care to young people within a safe, clean and hygienic environment
• Manage positive relationships with all stakeholders
• Ensure the Team adheres to all reporting and documentation requirements
• Write Tailored Support Plans for young people
• Attend critical appointments with young people and facilitate/attend relevant Team and Stakeholder meetings
• Complete rosters that reflect smart rostering and industrial compliance
• Plan and conduct developmentally appropriate individual and group activities consistent with meeting the young people's needs and goals in line with Case Plans and Tailored Support Plans
• Contribute to efficient and comprehensive recruitment, induction, and training of new staff
• Implement principles and strategies to role model, mentor and teach young people necessary life skills
• Maintain professional conduct along with HOPE values at all times

We are currently looking to hire Case Managers to fill positions in our residential placements in the following regions:

• Gold Coast and surrounding areas
• Brisbane and Surrounding areas
• Logan and surrounding areas
• Moreton Bay Region including Caboolture and surrounding areas

If you think you match the above criteria, and would enjoy and actively assist Hope Support in its Vision of 'Empowering Individuals, Keeping Families Together and Young People Positively Engaged', then we would like to hear from you!

Successful Applicants require the following:

• Current Blue Card (Working with Children Check)
• Child Safety and Personal History Screening Check
• Must have minimum Certificate IV or higher in Youth Work or Community Services related industry
• Must have relevant Management Qualification
• Current First Aid Certificate
• Minimum of 12 months experience in Case Management (residential setting), or similar industry
• Current valid driver's license
• Strong written and verbal communication skills
• Awareness and understanding of Child Protection Act, Charter of Rights, Standards of Care
• Ability to build rapport quickly and maintain relationships
• Ability to work under pressure and deliver results
• Ability to work a range of shifts including sleepovers, weekend work, and on call