Headspace Centre Manager in Kalgoorlie

HOPE Community Services has been supporting Western Australians for over 120 years, delivering services across alcohol and other drugs, mental health, justice, and family and domestic violence. Walking together with the community to restore hope and transform lives across WA.

About the Role

We are seeking an experienced and values-driven headspace Centre Manager to lead the operations, service delivery, growth and development of our headspace Kalgoorlie service. This is a senior leadership role responsible for ensuring the Centre delivers high-quality, accessible and responsive services to young people, their families and friends across the Goldfields North region. Working closely with the Regional Manager, clinical and operational teams, consortium partners, young people, families, community organisations and key stakeholders, you will provide strong leadership across the Centre and ensure service delivery aligns with the headspace Model, funding and contractual requirements, quality and clinical governance frameworks, and HOPE’s strategic direction.

You will lead a multidisciplinary team and foster a supportive, accountable and high-performing workplace culture, while building strong partnerships that respond to the needs of young people in the local community.

Key responsibilities include:

• Lead and oversee the day-to-day operations and service delivery of headspace Kalgoorlie.
• Provide strong leadership, supervision, performance management and development across the Centre team.
• Lead recruitment, orientation and workforce development to ensure the Centre has the capability to deliver high-quality services.
• Maintain responsibility for overall clinical governance in partnership with relevant clinical leadership.
• Ensure the Centre meets headspace funding, contractual, Model Integrity Framework and Trademark Licence requirements.
• Develop and implement strategic, business and annual work plans in collaboration with HOPE, headspace National, consortium partners and the Youth Reference Group.
• Monitor service performance, data, key performance indicators and funding deliverables, identifying opportunities for continuous improvement.
• Build and maintain effective relationships with health, education, employment, community, government and other local stakeholders.
• Promote an integrated, multidisciplinary approach across mental health, physical and sexual health, work and study, and alcohol and other drug support.
• Lead and participate in community engagement activities and represent headspace and HOPE at relevant local events, conferences and forums.
• Support a culturally secure and responsive service that recognises the needs and experiences of Aboriginal young people and the broader Goldfields community.
• Monitor and manage risk, incidents, complaints, occupational safety and quality assurance requirements.
• Work collaboratively with private practitioners and consortium partners to support sustainable and effective service delivery.
• Contribute to the ongoing growth, development and profile of headspace Kalgoorlie within the local community.

What’s on offer

• Full-time – 38 hours per week
• Senior leadership opportunity within the headspace network
• Opportunity to lead a multidisciplinary team and shape service delivery across the Goldfields North region
• Up to $15,900 salary packaging – boost your take-home pay!
• Free counselling through our Employee Assistance Program (EAP)
• Ongoing professional development and specialised training
• Supportive and collaborative leadership environment
• Opportunity to build strong community partnerships and make a meaningful difference to the lives of young people

You’ll Need

• Degree-level qualification in allied health, behavioural or social sciences, youth work, mental health nursing or a related discipline, or extensive relevant experience.
• Substantial experience managing operational systems within a health, mental health or community services organisation.
• Demonstrated experience planning and allocating resources to maximise operational efficiency and achieve funding and service deliverables.
• Proven experience managing all aspects of staff and team performance, including recruitment, orientation, supervision, performance development, performance reviews and addressing performance issues.
• Demonstrated ability to build and maintain effective relationships with a diverse range of internal and external stakeholders.
• Strong understanding of mental health and the challenges and experiences of young people in Australia.
• Commitment to working in culturally secure and competent ways, including an understanding of culturally responsive practice for Aboriginal people and communities.
• Experience in the not-for-profit or community services sector will be highly regarded.
• Qualifications in business or health services management will be highly regarded.

Pre-employment requirements

• Current C or A Class Driver’s Licence
• Working With Children Check
• National Police Clearance (within 3 months)

At HOPE, we believe in creating workplaces where people feel valued, supported, and empowered to make a real impact. We welcome applications from people of all backgrounds and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.