Claims Specialist | Property or Motor | Melbourne's East | Salary DOE
About the Organisation
Our client is an established Victorian insurance brokerage with a strong focus on client service and technical knowledge. Its in-house claims team of about 10 manages claims for the brokerage's clients.
About the Role
We're recruiting a Claims Specialist to manage a portfolio of property or motor claims, depending on your background.
This is a brokerage claims role, not an insurer claims role. There is no settlement authority. You advocate for the client with insurers to reach the right outcome.
Responsibilities include:
- Managing a portfolio of claims from lodgement to finalisation
- Advocating for clients with insurers, assessors, builders and repairers
- Interpreting policy wordings and explaining claim decisions to clients
- Keeping clients and account managers informed at each stage
- Handling disputes and complaints, and escalating where needed
- Meeting the team's service standards and KPIs
About You
You'll have property or motor claims experience, from a brokerage, insurer, assessor or TPA. Candidates from an underwriting background will also be considered.
Ideally you'll bring:
- End to end claims experience in property or motor
- Confidence interpreting policy wordings
- Clear written and verbal communication
- A car and driver's licence (the office is in a business park)
What's on Offer
- Salary is dependent on experience
- Car parking provided
- Full time in the office during the 6 month probation, then 3 days in the office and 2 from home
- A claims team of about 10
As part of our compliance process, we will provide you with a privacy statement and candidate registration form to complete.
Hooker & Heijden and our clients' interview process includes telephone, video and in-person interviews. Testing may also be part of the interview process.
Please note, as part of securing your new position it may be a requirement of employment that you undertake background checks including but not limited to police, bankruptcy, banned register and qualification checks.
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Claims Specialist in Melbourne employer: Hooker & Heijden
Join a well-established Sydney law firm that prioritises client service and technical expertise in personal injury law. With a supportive and collaborative work culture, you will have the opportunity to manage your own portfolio of CTP compensation claims while receiving direct mentorship from experienced practitioners. The firm offers a clear pathway for career progression, hybrid working arrangements, and ongoing professional development, making it an excellent employer for those looking to grow in their legal careers.
