At a Glance
- Tasks: Support sales team with customer orders and administrative tasks in a dynamic environment.
- Company: Family-owned manufacturer of Frozen Dim Sum with a strong market reputation.
- Benefits: Full training provided, career growth opportunities, and a supportive team culture.
- Other info: Flexible, willing-to-learn attitude is essential for success.
- Why this job: Join a passionate team and make a difference in the food industry.
- Qualifications: Fluency in English, Cantonese, and Mandarin; strong communication and organisational skills.
The predicted salary is between 49500 - 60500 $ per year.
About Us
We are a family-owned and operated manufacturer of Frozen Dim Sum, established in 1982. We make all our products from scratch and have built a strong reputation as one of the market leaders in both the retail supermarket and food service segments for Asian finger food.
About the role
This is a full-time, office-based position reporting directly to our Head of Sales. You'll work closely with our account managers across all aspects of the sales function, serving as a key point of contact for customers by phone and email. The role also encompasses general administration and accounting duties to support the smooth running of daily operations. Full training will be provided, and for the right person, there is genuine scope to grow and develop your career with us.
Key Responsibilities
- Outbound calls to customers to take and manage orders
- Administrative support to the sales team and account managers
- Responding to inbound calls and emails, delivering excellent customer service to internal and external contacts.
- Identifying cross-sell opportunities and providing leads to our account managers.
- Reconciling purchase orders to inbound deliveries
- Processing and invoicing orders accurately and on time
- Addressing customer complaints in line with company guidelines and corrective action procedures
- Assisting with Accounts Payable and Accounts Receivable using MYOB
What You’ll Need to Succeed
- Fluency in English, Cantonese and Mandarin is essential
- Attention to detail and strong understanding of processes.
- Strong computer literacy and proficiency with standard office applications is a must
- Experience with accounting software such as MYOB or Xero is preferred but not essential — full training will be provided
- Strong written and verbal communication skills, with professional phone and email manner
- Experience in an admin or similar role highly regarded
- Strong organisational skills and ability to prioritise effectively
- A flexible, willing-to-learn attitude and comfort working in a lean, dynamic team environment
Job Type
Full-time
Ability to commute/relocate: Silverwater NSW: Reliably commute or planning to relocate before starting work (Preferred)
Experience: Accounting software e.g. MYOB or Xero: 1 year (Desired)
Sales Support & Admin in Sydney employer: Hong Kong Dim Sim Kitchen
As a family-owned manufacturer of Frozen Dim Sum, we pride ourselves on our supportive work culture that values teamwork and personal growth. Located in Silverwater, NSW, we offer full training for the Sales Support & Admin role, ensuring you have the tools to succeed while providing opportunities for career advancement within our established company. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
