Homes North Community Housing – Tamworth NSW
At Homes North, we go beyond property management — we support people and communities. We are seeking a Revenue Specialist to join our team in Tamworth and make a meaningful contribution to the community.
We are seeking a proactive and customer-focused Debt Recovery & Client Engagement Officer to manage current and former tenant debt while delivering exceptional client service.
Key Responsibilities
- Provide clear advice to tenants regarding account balances, payment options, and debt recovery processes.
- Manage rent arrears and non-rent debt through calls, emails, letters, and notices.
- Coordinate advanced recovery actions, including garnishments, debt collection referrals, and NCAT enforcement processes.
- Prepare legal documentation and support NCAT proceedings.
- Investigate account discrepancies, process adjustments, refunds, and write-offs.
- Manage end‐of‐tenancy debt processes.
- Liaise with legal teams, external agencies, finance, and payroll stakeholders.
- Monitor recovery performance and prepare reports against key performance indicators.
- Ensure all activities comply with legislation, privacy requirements, and workplace safety standards.
About You
- Experience in debt recovery, tenancy management, finance, or customer service.
- Strong communication, negotiation, and problem‐solving skills.
- Ability to manage sensitive matters with professionalism and empathy.
- Knowledge of debt recovery processes, legal compliance, and stakeholder engagement.
Join a supportive team where your expertise will help balance positive client outcomes with effective debt recovery.
Why Join Homes North?
At Homes North, we value and support our people. You will benefit from:
- Salary packaging benefits that can significantly increase your take‐home pay.
- 35‐hour work week with flexible start and finish times.
- A family‐friendly workplace that supports flexible working arrangements.
- Professional development opportunities and career progression pathways.
- Being part of a supportive, well‐regarded not‐for‐profit organisation where collaboration and purpose matter.
Applications will be reviewed, and interviews conducted, as they are received. There is no fixed closing date.
Revenue Specialist in Tamworth employer: Homes North Community Housing
At Homes North Community Housing, we are dedicated to making a positive impact in the Inverell community by providing safe and stable housing. As a Client Relations Officer, you will enjoy a supportive work culture that prioritises professional development and offers flexible working arrangements, allowing you to balance your career with family life. Join us in our mission to empower individuals and families while benefiting from salary packaging options that enhance your financial wellbeing.
Contact Details:
Homes North Community Housing Recruitment Team
