- Provide effective and efficient planning of all field service and workshop repairs within the assigned territory through close communication with customers, service engineers, logistics, and sales teams.
- Act as the primary coordination point for Field Service Engineers, supporting job readiness, trip planning, technician allocation, and completion of planned visits.
- Manage service calendars, planning boards, and tracking systems to optimize technician availability, service response, and resource utilization.
- Coordinate customer service requests and maintain proactive communication with customers regarding service scheduling, status updates, delays, and completion.
- Use SAP and planning tools such as Innosoft / Veasy Planner to accurately create, update, and maintain service notifications, service orders, and related service records through to completion.
- Support service execution by coordinating spare parts, tools, and material availability with logistics, product companies, and service teams to ensure jobs are fully prepared.
- Monitor stock and asset movements, including parts picked, received, transferred, or returned, to minimize service delays and maintain accurate records.
- Support invoicing readiness and job closure by ensuring service-related data is complete, accurate, and available for billing and customer submission requirements.
- Coordinate with customers and relevant parties on ECS (End Consignee Statement / End Use Certification) process updates, monitor expiry dates in SAP, and support revalidation where required.
- Identify and fulfill customer needs to achieve high customer satisfaction and support service contract / service plan adherence through proactive follow-up.
- Follow up business process performance through routine checks of planning status, blocked orders, invoices, and operational KPIs as required.
- Support local process implementation, end-user guidance, and ad hoc operational activities as required to support service, sales, and branch operations.
- Ensure all activities are conducted in accordance with VTS health and safety, quality, environmental, and documentation requirements.
Service Planner employer: Home Of Industrial Ideas
Atlas Copco is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Technical Specialists to thrive. With a strong focus on employee growth, we offer comprehensive training programs and opportunities to work on cutting-edge technology in the Power & Light sector. Located in a vibrant area, our team enjoys a supportive environment that values knowledge sharing and customer service excellence, ensuring every day is both meaningful and rewarding.
