Lead the team that makes customer experience a competitive advantage.
MI Battery Engineering is looking for a confident, customer-focused leader to take our Customer Solutions Team to the next level. This is your chance to lead a talented team, improve the way customers experience our business, and help shape a more responsive, solutions-led service model.
You'll lead five Customer Solutions Specialists supporting customers across Australia-coaching your team, streamlining processes, resolving escalations and partnering closely with Sales, Product Management, Operations and Supply Chain to deliver outstanding customer outcomes.
What You'll Do
- Lead, coach and develop a high-performing customer solutions team.
- Create a customer-first culture built on ownership, urgency and continuous improvement.
- Improve response times, quotation accuracy, order support and issue resolution.
- Work closely with Sales and internal teams to remove roadblocks and support growth.
- Use customer insights and performance metrics to identify better ways of working.
What You'll Bring
- Proven leadership experience in customer service, customer success or customer solutions.
- Strong coaching, communication and relationship-building skills.
- Commercial awareness and a practical approach to process improvement.
- Confidence using ERP and CRM systems.
- A positive, collaborative style with the drive to make things better.
- Experience with battery technologies or DC power systems will be highly regarded.
Why MI Battery Engineering?
- Join a respected Australian-owned business with more than 80 years of success.
- Lead a key team during an exciting period of growth and transformation.
- Influence how customer excellence is delivered across the business.
- Work with supportive, experienced colleagues and access genuine development opportunities.
- Competitive salary package.
If you're ready to lead a capable team, improve the customer journey and help shape the future of Customer Solutions at MI Battery Engineering, we'd love to hear from you.
