As a Food & Beverage Attendant, you will be trained and engaged in food and beverage services. You will develop your mastery across the hotel receiving and delivering food orders both within the restaurant, bar, room service and conference and events. You will be on a rotating roster to ensure you continue to build on knowledge and skills in all areas and meet the needs of our guests and business. You will be devoted to creating memorable experiences throughout guests' hotel experience.
Key responsibilities
Greeting, seating and serving guests in the restaurant and bar, making beverages, attending to clean and replenish tables to Holiday Inn's brand standard
Taking and delivering Room Service orders, setting up and packing down of events, delivering amenity requests prior to guest arrival via room service
Ensuring the security and proper storage of floats, guest property, food and beverage products, inventory and equipment, and replenishing supplies in a timely and efficient manner while minimising waste
Ensuring that all food and beverage facilities and equipment including banquet spaces are cleaned, vacuumed, and properly stocked according to anticipated business volume
Maintaining knowledge and awareness by adhering to Responsible Service of Alcohol and Liquor License Victoria regulations
Assisting to maintain a clean environment on the restaurant and bar floor as well as banqueting, trolleys etc.
Highlighting promotions to guests and maximising up-selling and suggestive selling opportunities across each guest's stay
Pro-actively approaching guests in the open hotel lobby and business centre to offer food and beverage offerings
Resolving guest issues and ensuring they leave having had an exceptional stay
Reporting any maintenance needs, risks, hazards, incidents or near misses to appropriate personnel
About you
Previous experience in a Restaurant, Bars, Conference and Events or related position is highly regarded
Valid Responsible Service of Alcohol Certification is a mandatory compliance requirement
Computer system savvy with experience using a point of sale system (Infosays) or other similar relatable systems
Flexible attitude to shifts including early mornings starting at 6.30am, late nights finishing at 1 or 2am, weekends and public holidays
Excellent communication skills with bilingual or multilingual language skills advantageous and full comprehension understanding and speaking in English language
Literacy skills including reading, writing and basic maths skills
Ability to work in a fast-paced environment, prioritise your own workload and help colleagues as needed
Fitness and strength to be on your feet most of the day with manual handling involved at times, bending and kneeling to complete activities such as cleaning, and ability to lift, push and pull objects up to 23 kg
Presentation is key with smart appearance, correct uniform and name badge worn with pride, adhering to grooming and presentation standards policy at all times
Passionate about guest services and creating moments of delight, with ability to work meticulously organised with exceptional attention to detail
About us
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests' stays brighter, helping them create memories that will last a lifetime. We've been on our journey since 1952. At Holiday Inn, we want our guests to relax and be themselves, which means we need colleagues who put guests at ease, make genuine connections, create moments of delight, and deliver the Holiday Inn smile.
Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
#J-18808-Ljbffr
Guest Experience F&B Attendant in Melbourne employer: Holiday Inn
At Holiday Inn, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and guest satisfaction. Our Food and Beverage Attendants enjoy comprehensive training, flexible shift patterns, and opportunities for personal growth within the hospitality industry, all while working in a dynamic environment that fosters creativity and connection with guests. Join us in creating memorable experiences and be part of a team that truly cares about making every stay special.
