At a Glance
- Tasks: Provide on-site repairs and maintenance for heavy equipment while ensuring customer satisfaction.
- Company: Join a leading provider of heavy equipment solutions with a strong after-sales team.
- Benefits: Hands-on role, ongoing training, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Make a real impact by solving mechanical issues and building customer relationships.
- Qualifications: Trade qualification and 2 years' experience in earthmoving or construction equipment.
The predicted salary is between 56700 - 69300 $ per year.
HOBAN Recruitment is currently seeking an experienced Field Service Technician to join our client's After Sales team. Our client is a leading provider of heavy equipment solutions, delivering sales, servicing, repairs, technical support and after-sales service across the construction, earthmoving and material processing industries. This is an excellent opportunity for a trade-qualified technician who enjoys working in the field, solving mechanical and electrical faults, and building strong customer relationships while supporting machine uptime and performance.
About the Role
As a Field Service Technician, you will be responsible for providing timely responses and solutions to customer issues on equipment in the field. You may also be required to work on construction equipment and support workshop operations as directed.
Location: Newcastle, NSW
You will play a critical role in ensuring customer satisfaction through repairs, servicing, fault diagnostics and technical support, helping customers maximise machine uptime and operational efficiency.
Key Responsibilities
- Respond to customer breakdowns and service calls in the field
- Carry out servicing, repairs and maintenance on customer equipment
- Diagnose customer issues both onsite and over the phone
- Provide technical support and fault-finding assistance
- Complete accurate service reports and documentation
- Provide photos and supporting documentation for warranty claims
- Maintain positive customer relationships and deliver high levels of customer service
- Support workshop staff and workshop operations when required
- Maintain a professional personal and vehicle presentation
- Adhere to company policies, procedures and safety requirements at all times
About You
- A relevant trade qualification
- A minimum of 2 years' post-trade experience within the earthmoving, construction equipment or related industries
- Strong knowledge of hydraulic, pneumatic and electrical systems
- Experience with fault diagnostics and diagnostic software
- Excellent communication and customer service skills
- Strong problem-solving, organisational and time management abilities
- The ability to work independently and as part of a team
- A safety-first approach and knowledge of relevant WHS/OH&S requirements
- An MR or HR Truck Licence
- Experience with crushing, screening or earthmoving equipment will be highly regarded
Benefits
This is an outstanding opportunity to join a reputable organisation offering a varied and hands-on field service role. You'll have the opportunity to work with advanced equipment, receive ongoing product training, and be part of a supportive after-sales team where your technical expertise is highly valued.
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people. We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ***********@hoban.com.au or visit www.hoban.com.au/adjustments for additional contact details.
Field Service Technician in Hexham employer: Hoban Recruitment
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