At a Glance
- Tasks: Be the essential link between clients, fitters, and parts teams to keep the workshop running smoothly.
- Company: HMS Equip, a family-owned leader in heavy equipment service and sales.
- Benefits: Join a supportive team with a genuine culture where every contribution counts.
- Other info: Based in Cairns, offering opportunities for growth in a friendly, down-to-earth atmosphere.
- Why this job: Make a real impact in a dynamic workshop environment while building valuable relationships.
- Qualifications: Experience in mechanical workshops and proficiency with office software is preferred.
The predicted salary is between 49500 - 60500 $ per year.
Serving as the vital link between valued clients, skilled diesel fitters, and dedicated parts team, you will ensure the workshop runs like clockwork. Your primary focus will be keeping the workshop organised, paperwork immaculate, and mechanics' schedules optimised.
Key responsibilities
- Manage incoming phone and email enquiries, greet workshop visitors, and coordinate initial service bookings with a professional, helpful approach.
- Oversee the workshop calendar, track active job cards, and efficiently dispatch fitters to local or field service assignments.
- Process technician timesheets, audit job details, and verify that parts used and labor hours align accurately with final job files.
- Generate client invoices, raise purchase orders, and liaise with suppliers to ensure timely parts delivery.
- Keep job management software updated and maintain organised digital filing systems.
About you
- A background in a mechanical workshop, transport, trade, or heavy equipment administration is highly regarded.
- Proficiency with modern office software and job-tracking platforms (e.g., Xero, workshop management applications).
- A natural relationship-builder who can seamlessly communicate with mechanics, corporate heavy-machinery clients, and parts suppliers.
- Impeccable attention to detail with the ability to maintain composure and multitask during peak workshop hours.
- Based in the Cairns region with a valid, reliable driver's licence.
About us
Based in Cairns, HMS Equip is a proud, family-owned and operated leader in heavy equipment service, parts, and sales. We specialise in keeping heavy machinery, commercial transport fleets, and earthmoving equipment moving. We work hard, treat our customers like family, and pride ourselves on a genuine, down-to-earth workshop culture where every single contribution matters.
Service Administrator employer: HMS Equip
At HMS Equip, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Cairns where our Diesel Fitter/Mechanic team thrives. With a strong focus on employee growth, we provide opportunities for career development and exposure to a diverse range of OEM equipment, all while fostering a culture of teamwork, reliability, and accountability. Join us to be part of a values-driven team that prioritises safety, quality, and customer satisfaction, ensuring you make a meaningful impact in critical industries.
