Cash Office Responsible

As a Cash Office Responsible, you are responsible for the cash office and sales floor administration of your store, ensuring efficiency and compliance with company standards. You’ll train and support the store team to ensure they are knowledgeable and confident in all procedures related to cash handling, stock, banking, and administration. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

• Enhance store efficiency by ensuring best practices in cash handling, technical equipment management, and administrative procedures, while supporting the store leadership and colleagues to deliver an outstanding customer experience when required.
• Manage account reconciliation, money-handling routines, and cash desk opening and closing procedures, analysing discrepancies, and collaborating with the management team and loss prevention for follow-up.
• Oversee security routines in line with company guidelines, including conducting and supporting audits.
• Partner with the store management team to ensure a seamless customer and colleague experience on the sales floor.
• Train and support store colleagues on checkout procedures, cash point routines, and store processes related to your responsibilities, ensuring consistent adherence.
• Represent yourself and the brand positively during all customer interactions.

We are looking for people with:

• A track record of successfully coaching and developing teams, driven by a commitment to company values and fostering a positive culture.
• Organised, efficient, and driven to enhance processes and routines to ensure best practices in-store.
• A supportive and reliable colleague, with effective communication, contributing towards teamwork within your store leadership team.
• Thriving in collaborative and dynamic environments.
• Communicative and curious.
• Flexible, decision maker, and solution oriented.
• Motivated to create great customer experiences while promoting and selling our products.

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. Receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories across the globe. Your career can take you anywhere with opportunities to grow across a global business. We proudly support internal progression, with a commitment to identifying and developing internal talent. When you grow, we grow. Up to 26 weeks of company paid parental leave for eligible team members. Access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts.

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.