As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.
Key responsibilities
- Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual Merchandisers you take action to maximise sales.
- Drive Hello Member program in line with country goals.
- Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.
- Together with your Visual Team, you ensure the implementation of the Commercial Handbook.
- Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team.
- Actively work with a talent pipeline in your department to support the business and store needs.
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Department Manager - Warringah Mall in Sydney employer: H&M Australia
H&M Australia offers a dynamic work environment where employees are encouraged to share their fashion knowledge and assist customers in creating their personal style. The company promotes teamwork and development, ensuring that staff receive training and support to excel in their roles. With a focus on delivering exceptional customer experiences, H&M fosters a culture of collaboration and growth opportunities for its employees.
