At a Glance
- Tasks: Train staff on POS systems and develop engaging training materials.
- Company: Join H&L POS, a leader in hospitality tech solutions.
- Benefits: Hybrid work model, professional growth, and hands-on experience.
- Other info: Dynamic team environment with opportunities for travel and flexible hours.
- Why this job: Make a real impact in the hospitality industry with innovative tech.
- Qualifications: Experience in POS systems and strong communication skills required.
The predicted salary is between 62100 - 75900 $ per year.
H&L POS is seeking a Point of Sale Trainer to join our growing team in Australia! Due to our increased and growing workload, we are now seeking an experienced Point of Sale Trainer to help coordinate our field-based technical services team across Australia.
H&L POS is a market leader in providing POS software and management systems to the hospitality industry. H&L has over 2400 venues Australia-wide. H&L's Hotel, Pub and Restaurant POS software was designed and developed by hospitality professionals, for hospitality professionals. Whether our clients run a hotel, pub, restaurant, club, bar, café, or retail liquor outlet, H&L's POS system is designed to manage your business from top to bottom, connecting all relevant data and information from the front to the back of the house.
Our Point of Sale software also serves as a comprehensive solution for retailers, thanks to its seamless connection from the POS to managing stock. H&L specializes in offering innovative cloud-based SaaS solutions to streamline operations and enhance customer satisfaction for our clients. With a commitment to delivering cutting-edge technology and exceptional service, we empower businesses to enhance customer experience and streamline operations.
The successful candidate will be based anywhere within commutable distance of our Adelaide or Melbourne offices, working in a hybrid work model!
What Your Day Will Look Like
- Training Development and Delivery: Develop and maintain up-to-date training materials, including manuals, guides and online resources. Conduct training sessions for new employees and refresher courses for existing staff, ensuring they are proficient in using H&L. Tailor training approaches to accommodate different learning styles and needs.
- System Updates And New Features: Stay informed about updates and new features of software. Train staff on new functionalities and system enhancements.
- Support And Troubleshooting: Provide ongoing support to staff, answering questions and resolving issues related to H&L. Troubleshoot common problems and liaise with clients to provide solutions.
- Feedback And Improvement: Collect feedback from staff and clients regarding software features and training effectiveness. Continuously improve training programs based on feedback and performance assessments.
- Collaboration And Communication: Work closely with Product Owners to ensure the system aligns with business needs. Communicate any system changes or updates to all relevant stakeholders.
- Compliance And Best Practices: Ensure all training and usage of systems comply with legal and company standards. Keep abreast of industry best practices and integrate them into training and system usage.
About You
- A diploma or degree in Information Technology, Electronics, or a similar related field.
- Proven experience as a Point of Sale - POS Trainer or similar role is essential.
- Excellent understanding of POS - Point of Sale systems and their applications in a business setting.
- Experience as a field technician, with a focus on POS systems, payment solutions, or IT support.
- Proficiency in troubleshooting POS systems, network connectivity, and hardware components.
- Familiarity with software applications related to POS, databases, and networking.
- Basic understanding of SQL and system administration preferred.
- Strong communication and presentation skills.
- Ability to create engaging training materials and deliver effective training sessions.
- Problem-solving skills and ability to handle technical issues.
- Patience and a strong desire to assist others in learning new technologies.
Additional Skills:
- Flexibility to adapt to different learning styles and environments.
- Ability to work independently and collaboratively in a team.
- Strong organizational skills and attention to detail.
- Willingness to travel to client sites and work flexible hours, including evenings and weekends, as needed.
- Fluent in English, both written and verbal, is essential.
- Legally authorized to work in Australia.
Join us at H&L and be part of a dynamic team dedicated to revolutionizing the Point of Sales experience for businesses across Australia.
Point of Sale Trainer in Melbourne employer: H&L POS
H&L POS is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Senior Solutions Engineers looking to make a significant impact in the hospitality technology sector. With a strong focus on employee growth, H&L POS offers ample opportunities for professional development and encourages proactive problem-solving, ensuring that team members are equipped to tackle complex challenges. Located in Australia, the company provides a supportive environment where employees can thrive while contributing to meaningful customer outcomes.
