Job Description:
We are seeking a detail-oriented and service-drivenCustomer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.
In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.
Key Responsibilities:
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Respond to customer inquiries via phone and email
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Assist clients with travel questions, reservations, and general support
- Provide accurate information about destinations, policies, and procedures
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Deliver professional, friendly, and consistent customer service
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Follow company standards and operational guidelines
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Maintain clear documentation of customer interactions
Qualifications:
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Strong communication and customer service skills
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Previous customer service experience preferred but not required
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Ability to work independently and manage time effectively
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Comfortable using computers, email, and online tools
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Detail-oriented with a solution-focused mindset
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Interest in the travel industry is a plus
What We Offer:
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Flexible scheduling (part time or full time)
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Training and ongoing support
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Growth opportunities within the travel industry
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Collaborative and supportive team environment
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Customer Support Specialist/Travel (Flexible Schedule) in Daylesford employer: Hjbtravels
At hjbtravels, we pride ourselves on being an exceptional employer that values our team members' growth and well-being. With a flexible schedule that accommodates both part-time and full-time roles, we foster a supportive work culture where clear communication and independence are encouraged. Our commitment to ongoing training ensures that you will continually develop your skills in the travel industry, making your experience with us both meaningful and rewarding.
