Introduction
Customer Advisor, Contact Centre Full-time Saturday mornings required
- Location: Port Macquarie, Lismore, Armidale or Warners Bay
- Employment: Permanent, full-time position
- Hours: 75 hrs per fortnight roster, with a Saturday morning roster required
- Remuneration: $32.50 per hour + superannuation + leave loading
Regional Australia Bank, now joined with Summerland Bank, is inviting expressions of interest for Customer Advisor opportunities in our Contact Centre team. Can be based at either Lismore, Armidale, Port Macquarie or Warners Bay.
In this role, you'll support customers across phone and digital channels with everyday banking enquiries, transactions, card and payment support, digital banking, referrals, and scam or fraud awareness.
Description
Why you'll enjoy this role
- Variety every day across customer enquiries, systems, and banking support.
- Supportive team culture in a close-knit Contact Centre environment.
- Flexible options where possible, with part-time or full-time work available.
- Great learning opportunities across banking, compliance, fraud awareness, and customer service.
About you
You don't need to know everything about banking from day one - we'll support you to learn. You'll need strong customer focus, attention to detail, confidence using systems, and the ability to listen, think ahead, and stay organised while managing calls.
- Warm, clear, and professional communication.
- Confidence speaking with customers by phone.
- Ability to multitask across systems and conversations.
- Strong attention to detail and willingness to follow procedures.
- Positive, adaptable, and team-focused attitude.
Working arrangements
Permanent full-time, with a required Saturday mornings roster.
Expressions of interest close: Tuesday 27 October 2026
We may contact applicants during the advertising period as expressions of interest are received.
Applicants must have full and ongoing working rights in Australia to be considered for this role.
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Customer Advisor - Contact Centre in Armidale employer: Hive P&C Portal
Hive P&C Portal offers a supportive team culture within its Contact Centre environment, providing employees with flexible work options and opportunities for professional growth in banking and customer service. The company emphasizes variety in daily tasks and encourages learning across various aspects of banking, compliance, and fraud awareness.
