Receptionist / Customer Service Assistant
We are looking for a friendly, energetic and reliable Receptionist / Customer Service Assistant to join the HitFit team.
This role is perfect for someone who enjoys working with people, thrives in a fast-paced environment and can help create a welcoming and positive atmosphere for our members.
Candidates must be available to work Monday - Friday 3pm -8:30pm
As the first point of contact for members and visitors, you will play a big role in making people feel comfortable, supported and excited to be part of the gym.
Key responsibilities include:
- Greeting members and visitors as they arrive
- Answering phone calls, emails and messages
- Assisting with bookings, enquiries and appointments
- Helping members with account questions and general support
- Checking members into classes
- Following up missed calls and enquiriesProcessing POS sales including merchandise, drinks and gym products
- Assisting with membership sign ups and paperwork
- Managing membership payments, account updates, pauses and cancellations
- Helping members with payment issues and membership enquiries
- Keeping the reception area clean, tidy and organised
- Assisting with basic admin tasks and data entry
- Supporting the coaching and sales team where needed
- Helping maintain a positive and high-energy culture within the gym
What we are looking for:
- Strong customer service and communication skills
- Friendly, confident and outgoing personality
- High energy and positive attitude
- Reliable and organised
- Comfortable speaking with new people
- Ability to multitask in a busy environment
Previous reception, customer service or fitness industry experience is preferred but not essential
Available for mainly evening shifts
Evening shifts typically run from 3pm to 8:30pm
This is a great opportunity for someone who is passionate about people, health and fitness and wants to be part of a fun and supportive team environment.
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