At a Glance
- Tasks: Lead and enhance the Configuration Management Database for a Federal Government Department.
- Company: Join an established Federal Government Department with a focus on innovation.
- Benefits: Initial 12-month contract with potential extensions and hybrid working arrangements.
- Other info: Dynamic role with opportunities for continuous improvement and stakeholder engagement.
- Why this job: Make a real impact in service management and cyber security while working with cutting-edge technologies.
- Qualifications: Experience in managing CMDB and strong knowledge of ITIL and ITSM practices required.
The predicted salary is between 90000 - 110000 $ per year.
Contribute to a Federal Government Department!
Initial 12 months + 2 x 12 month extensions
Canberra, ACT – Hybrid working arrangements!
An established Federal Government Department is seeking an experienced ICT Configuration Manager to lead and enhance its Configuration Management Database (CMDB) capability. The successful candidate will play a key role in maintaining accurate and trusted configuration data that supports service management, cyber security, compliance and operational outcomes.
The ICT Configuration Manager will be responsible for but not limited to:
- Leading the design, implementation and continuous improvement of the CMDB framework and governance processes
- Maintaining CMDB accuracy through data validation, reconciliation, reporting and quality assurance activities
- Supporting change, release and incident management through effective dependency mapping and configuration relationships
- Integrating cloud services, automation and emerging technologies into configuration management practices
- Supporting audit, security and compliance requirements through effective configuration and asset management controls
The ICT Configuration Manager will have experience in the following:
- Demonstrated experience managing and improving CMDB and configuration management capabilities within complex ICT environments
- Strong knowledge of ITIL and ITSM practices across configuration, change, incident, problem and asset management processes
- Hands-on experience administering ServiceNow CMDB or a comparable ITSM platform, including reporting and governance functions
- Proven ability to maintain data integrity, lifecycle management, dependency mapping and continuous improvement initiatives
- Excellent stakeholder engagement and communication skills, with experience working across technical, security and business teams
ICT Configuration Manager - ITIL, ITSM - Federal Govt! in Canberra employer: Hitech Asia Pacific
Join a leading Federal Government Agency as a Salesforce Developer and be part of a dynamic team dedicated to delivering innovative digital services across Australia. With a strong focus on employee growth, you will have the opportunity to enhance your skills in a collaborative environment while contributing to critical digital transformation initiatives. Enjoy competitive hourly rates and the potential for contract extension, all while making a meaningful impact in the public sector.
