Service Manager

Service Manager

Full-Time 90000 - 110000 $ / year (est.) On-site
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At a Glance

  • Tasks: Lead BESS service teams and manage project delivery for innovative energy solutions.
  • Company: Join Hitachi Energy, a leader in power conversion and battery storage technology.
  • Benefits: Competitive salary, career growth, and a focus on safety and innovation.
  • Other info: Dynamic work environment with opportunities for continuous improvement and collaboration.
  • Why this job: Make a real impact in the energy sector while developing your leadership skills.
  • Qualifications: Degree in Engineering or equivalent with 5+ years in power systems services.

The predicted salary is between 90000 - 110000 $ per year.

As the Services Manager for Power Conversion Systems / Battery Energy Storage Systems (BESS).

You will be responsible for delivering services across the PCS portfolio with a specific focus on the legacy installed base and the Waratah and Ulinda projects.

The primary responsibility will be the execution of Service Contracts in the installed base of Hitachi Battery Energy Storage business.

How you'll make an impact

Lead and manage BESS service teams, allocating resources, driving performance, and ensuring successful project and service delivery.

Execute SLAs and unplanned service activities while managing scope, schedule, quality, costs, risks, and resources.

Monitor project financial performance, including invoicing, budgets, expenses, cash flow, and profitability.

Act as the primary customer contact, managing stakeholder relationships, escalations, and customer satisfaction.

Promote and enforce a strong safety culture, ensuring compliance with HSE requirements, safe work practices, and risk controls.

Collaborate with Quality and Engineering teams to resolve field issues, conduct root cause analysis, and implement corrective actions.

Prepare and maintain project and service documentation, including scope of work, schedules, quality, and EHS records.

Coordinate with Supply Chain to procure services and materials, evaluate supplier proposals, and support negotiations and claims management.

Provide leadership, knowledge sharing, and continuous improvement by enhancing processes, tools, standards, and team capabilities across the organization.

  • Your Background
  • Degree qualifications in Engineering (Electrical / Controls), or equivalent or Diploma in Electrical Engineering or Control Systems engineering.
  • High level of technical aptitude in power systems, power generation, electrical engineering.
  • Atleast 5 years’ Experience in site execution and delivery of large power system-based services including power automation, generation or control, Battery Energy Storage or Inverter based technology services.
  • Exposure to heavy engineering segments, Mining, oil and gas or heavy industry.
  • Advanced computer skills including engineering software applications.
  • Excellent written and verbal communication skills, and high attention to detail.
  • Proactive and highly organized including timeliness and ability to meet deadlines and changing priorities.
  • Ability to work autonomously and as part of a team.
  • Highly flexible and demonstrable problem-solving skills.
  • Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability.

You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.

Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling.

These tools are designed to support our recruiters and do not replace human decision-making.

Candidate data is processed in accordance with applicable data protection and employment laws as well as

Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required.

These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws.

Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

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Service Manager employer: Hitachi Energy Ltd.

At Hitachi Energy Australia, we pride ourselves on being an exceptional employer, offering a dynamic and empowering work culture that fosters personal and professional growth. Our commitment to flexible working practices ensures that you can balance your career with your personal life while receiving comprehensive on-the-job training to enhance your skills. With a focus on safety and integrity, we provide a supportive environment where you can thrive as a HVDC Service & Commissioning Engineer, making a meaningful impact in the electrical industry.

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Contact Details:

Hitachi Energy Ltd. Recruitment Team

We think you need these skills to ace Service Manager

Leadership
Project Management
Stakeholder Management
Service Contract Execution
Financial Performance Monitoring
Safety Compliance
Root Cause Analysis