At a Glance
- Tasks: Support customers by maximising machine performance and delivering proactive service solutions.
- Company: Join Hitachi, a leading manufacturer in construction and mining equipment.
- Benefits: Attractive salary, fully maintained vehicle, bonuses, and exclusive employee perks.
- Other info: Enjoy a supportive culture with career growth opportunities and ongoing training.
- Why this job: Build strong customer relationships while working with cutting-edge machinery.
- Qualifications: Trade qualification in construction or mining, plus excellent customer service skills.
The predicted salary is between 62100 - 75900 $ per year.
About Us
Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment, backed by a strong reputation for quality products, reliable service, and exceptional people.
The Opportunity
Hitachi Construction Machinery Australia is seeking a customer-focused Product Support Representative to join our Tasmanian team based at our Launceston branch. Supporting customers across your assigned territory, you'll work closely with equipment owners to maximise machine performance, identify maintenance opportunities, and deliver proactive parts and service solutions. This is a field-based role focused on building strong customer relationships, improving fleet reliability, and helping customers keep their equipment operating at its best.
Key Responsibilities
- Conduct onsite machine inspections and fleet assessments
- Identify maintenance, repair and component replacement opportunities
- Prepare proactive parts and service quotations
- Complete machine health inspections and detailed condition reports by use of Company provided systems and tools
- Support service agreement opportunities and renewals
- Build and maintain strong customer relationships within your territory
- Work closely with Sales, Parts and Service teams to deliver exceptional customer outcomes
- Promote Hitachi aftermarket solutions and value-added services
- Maintaining the CRM system to reflect activities performed within your region
About You
To be successful in this role, you will have:
- Intermediate to Advanced level trade qualification within the Construction and or Mining industry
- Strong working knowledge of construction, earthmoving or mobile plant equipment application
- Ability to identify and communicate maintenance and repair requirements
- Excellent relationship-building and customer service skills
- Strong organisational abilities
- Basic to Intermediate computer skills and experience using CRM systems
- Ability to work autonomously and travel throughout your designated region as required
Hitachi Benefits - What's on Offer
- Competitive Remuneration - Attractive salary package plus super and bi-annual company bonuses
- Fully Maintained Company Vehicle – Plus laptop and mobile phone
- Exclusive Employee Perks - Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
- Career - Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
- Supportive & Inclusive Culture - Work with approachable leaders who value your ideas, encourage innovation, and support your success
- Health & Wellbeing - Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
- Refer & Be Rewarded - Earn cash rewards through our Employee Referral Program when you successfully refer a friend
- Family-First Benefits - Paid parental leave policy to support you and your family during life’s important moments
- Learning & Development - OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business
Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company. As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.
Product Support Representative in Launceston employer: Hitachi Construction Machinery
Hitachi Construction Machinery Australia is an exceptional employer, offering a dynamic work environment in Emerald, QLD, where you can lead a dedicated team and make a significant impact on service operations. With a strong focus on safety, productivity, and employee development, the company provides ample opportunities for professional growth and continuous improvement, ensuring that your contributions are recognised and valued. Join us to be part of a collaborative culture that prioritises customer satisfaction and operational excellence.
Contact Details:
Hitachi Construction Machinery Recruitment Team
