At a Glance
- Tasks: Manage spare parts requests and ensure timely service order fulfilment.
- Company: Join Hisense, a leading brand in consumer electronics and home appliances.
- Benefits: Gain valuable experience in customer service with a supportive team.
- Other info: Opportunity to grow in a fast-paced environment with diverse challenges.
- Why this job: Be part of a dynamic team making a difference in customer satisfaction.
- Qualifications: 6 months in customer service; fluency in English and Mandarin preferred.
Established in 2006, Hisense Australia Pty Ltd has since become one of Australia's leading Consumer Electronics and Home Appliance brands, offering consumers high-quality solutions across a growing range of product categories including TV, sound, refrigeration, laundry, and air conditioning.
About this role
Responsible for processing and managing spare parts requests and associated problems.
Responsibilities
- Communicate with Service Agents and ensure that they have sufficient parts to complete service jobs.
- Maintain service orders in the CRM system and ensure that orders are dispatched through the SAP system.
- Ensure that service orders are being fulfilled as soon as possible and within reasonable time frames.
- Recommend required parts for the service order and provide cost of parts information to the customer or store.
- Notify Service Agents and Customer Care when back-ordered parts have been received.
- Issue the credit notice to customers when parts have been refunded.
The above list is not exhaustive and the role may change to meet the overall objectives of the company.
What You'll Bring
Experience
- At least 6 months experience in Customer Service or Spare Parts related role.
- Basic technical understanding of spare parts or appliance components (preferred).
- Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.
- Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
- Commerciality: ability to apply knowledge in a practical, commercial manner.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Fluency in both English and Mandarin Chinese is required, as the role involves regular communication with both English- and Chinese-speaking internal and external stakeholders.
Customer Service & Parts Coordinator(Full-time Casual) in Melbourne employer: Hisense
At Hisense Australia Pty Ltd, we pride ourselves on being a leading employer in the Consumer Electronics and Home Appliance industry, fostering a dynamic work culture that values innovation and collaboration. As a National Product Trainer, you will benefit from extensive professional development opportunities, a supportive team environment, and the chance to make a significant impact on our brand's success across Australia. Our commitment to employee growth, coupled with the excitement of working with cutting-edge technology, makes Hisense an exceptional place to advance your career.
