At a Glance
- Tasks: Lead a dynamic team of home assessors and drive performance in a fast-paced insurance environment.
- Company: Join Australia's fastest-growing major Motor and Home insurer, committed to safeguarding futures.
- Benefits: Competitive salary, vehicle/phone package, autonomy, and opportunities for professional growth.
- Other info: Enjoy a collaborative culture with opportunities for interstate travel and flexible working arrangements.
- Why this job: Make a real impact on business performance while leading a talented team.
- Qualifications: Extensive management experience and strong knowledge of home assessing and building repair.
The predicted salary is between 90000 - 110000 $ per year.
We are proud to represent our client who is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
About the Role
This is your opportunity to take ownership of a significant operational portfolio leading on-road assessing and building repair relationships to drive performance, accountability, and continuous improvement within one of Australia's most respected and fastest-growing insurance groups. You will lead a team of ~20 home assessors and 3-4 team leaders, championing a culture of excellence, proactive decision-making, and technical integrity across geographically dispersed operations. This role is pivotal in delivering strategic uplift within a high-volume, customer-facing environment — improving claim life cycles, strengthening leadership capability, and resetting what 'good' and 'great' look like across the function. You'll provide clear direction, coaching and development to your team — ensuring every member understands their role, owns their accountability and has the skills to deliver against business objectives.
Key Accountabilities
- Be directly responsible for leading, coaching and developing the Onroad Home Assessing Team, driving high performance against KPIs, service standards and compliance requirements.
- Act as key liaison for internal and external stakeholders, collaborating across the end-to-end Home value chain to deliver against overall business objectives.
- Work closely with the Commercial Manager to vet, procure and govern supplier services within appropriate contractual and compliance frameworks.
- Monitor, audit and manage supplier performance nationally, ensuring adequate capacity, coverage and adherence to procurement protocols and best practice standards.
- Act as escalation point for complex negotiations and high-profile disputes, working closely with the Claims Operations Team.
- Identify and report on key trends, risks and opportunities within the Home Assessing & Supply team and broader Building Repair industry.
- Lead the team through Change Programs while maintaining strong knowledge of market developments, regulatory requirements, systems and products.
About You
- Extensive management experience, including leading teams & having accountability of business results, minimum of 5 years preferred.
- Strong knowledge of the Home Assessing, Building Repair & Restoration environment and associated market practices and standards.
- Strong commercial acumen and proven capability in the development and execution of strategic programs of work.
- Excellent communication skills and the ability to communicate with stakeholders of all levels, along with accurate report writing.
What's In It for you?
- Competitive salary package (including vehicle/phone etc).
- Operate with autonomy and influence in a major national insurer undergoing transformational growth.
- Grow and lead a talented, technically strong team with visible impact on business performance.
- Be part of a collaborative leadership group with regular interaction across states.
- Enjoy an empowered culture, clear leadership accountability, and genuine opportunity to make your mark on strategy, people, and performance.
Location & Hybrid Working
Based from the Sunshine office, the role requires a strong on-site presence (approximately 80%) to drive cultural alignment and team connection. Flexibility will increase over time once stability and performance are achieved. Occasional interstate travel is expected.
State Manager Home Assessing in Melbourne employer: Hinchen Recruitment Group
Join a purpose-driven national organisation in Brisbane as a Business Development Manager, where you will thrive in a collaborative environment that prioritises relationship-building over traditional sales tactics. With strong internal support and a focus on employee growth, this role offers a unique opportunity to engage with business owners and senior decision-makers, contributing to meaningful commercial conversations while enjoying a hybrid work model. The company values its people and fosters a culture of trust, making it an excellent employer for those seeking a rewarding career path.
