Front Office Duty Manager – Mentor & Lead Guest Services

Front Office Duty Manager – Mentor & Lead Guest Services

Full-Time 47250 - 57750 $ / year (est.) On-site
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At a Glance

  • Tasks: Lead the guest services team and ensure smooth check-in and check-out.
  • Company: Join Hilton Hotels & Resorts, a leader in hospitality.
  • Benefits: Competitive pay, career growth, and a vibrant work environment.
  • Other info: Dynamic role with opportunities to mentor and lead a passionate team.
  • Why this job: Make a difference in guest experiences and drive satisfaction.
  • Qualifications: 2+ years in Front Office supervision and fluent English required.

The predicted salary is between 47250 - 57750 $ per year.

Hilton Hotels & Resorts in Cairns is seeking a Front Office Supervisor to lead the guest services team, mentor Front Office Agents and manage shift operations, ensuring smooth check-in and check-out with outstanding service.

You will drive guest satisfaction, handle inquiries and complaints promptly, uphold Hilton brand standards, and contribute to revenue through up-selling and guest engagement.

Candidates with at least 2 years in Front Office supervision and fluent English are encouraged to apply.

Front Office Duty Manager – Mentor & Lead Guest Services employer: Hilton Hotels & Resorts

Hilton Melbourne Little Queen Street is an exceptional employer that blends old-world charm with modern luxuries, offering a vibrant work culture in the heart of the CBD. As a Night Manager, you'll lead a dedicated team while enjoying benefits like worldwide travel discounts, access to top-tier development programs, and a strong focus on employee wellbeing. With opportunities for personal growth and community engagement, Hilton is committed to creating a rewarding and meaningful workplace for all its staff.

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Contact Details:

Hilton Hotels & Resorts Recruitment Team

We think you need these skills to ace Front Office Duty Manager – Mentor & Lead Guest Services

Communication Skills
Problem-Solving Skills
Attention to Detail
Adaptability
Team Leadership
Time Management
Customer Service