Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.
Your mission
As a Parts Interpreter you will facilitate Spare Parts and Accessory sales to existing and prospective Hiab customers. Interpret parts requests from end users and to oversee a broad range of clients, inclusive of dealers and retail clients and Warranty Management.
Key responsibilities
- Work as part of a team to manage the local parts holding and Van stocks for staff
- Ensure interactions with clients are timely and quotations are provided promptly
- Keep abreast of market initiatives and share with the team as appropriate
- Participate in Annual Parts and Accessory Marketing Campaign development
- Ensure the best freight option is selected to achieve: Desired eta's, Minimise Freight Cost, Reduce risk of damage
- Proactively work with our accounts team and clients to establish trading accounts where possible
- Ensure Cash sales are processed in accordance with company guidelines
- Promote and Administer Hiab's proprietary e-commerce platform – Webshop
- Warranty Management.
What we are looking for
- Minimum Year 12 or equivalent
- Previous experience in a similar role
- General understanding of electrical, mechanical and hydraulic systems - not essential but preferred
- General logistical understanding would be held in high regard
- For the right candidate training could be provided if required
- Customer relationship and customer service skills
- Good IT skills and previous SAP experience would be highly regarded.
What we offer
As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.
This role has been approved as a direct only hire, as such any Agency referrals will not be accepted.
We Are Hiab
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.
www.hiabgroup.com
Parts Interpreter employer: Hiab
Hiab is an exceptional employer that values its technicians by providing a supportive work culture and opportunities for professional growth in the vibrant city of Melbourne. With a focus on safety and quality, employees enjoy comprehensive training, competitive benefits, and a collaborative environment that fosters innovation and skill development, making it a rewarding place to build a career in hydraulic and electrical repair.
