At a Glance
- Tasks: Manage key customer relationships and provide exceptional service in a fast-paced environment.
- Company: Join Hertz, a global leader in innovative mobility solutions.
- Benefits: Enjoy a fully maintained company car, remote work options, and generous discounts.
- Other info: Inclusive workplace welcoming diverse applicants and promoting wellbeing.
- Why this job: Be part of a supportive team culture focused on career growth and sustainability.
- Qualifications: Experience in sales or customer service with strong organisational skills.
The predicted salary is between 62100 - 75900 $ per year.
Hertz is more than a rental car business. We are an innovative global company proud to dedicate itself to exceeding customer needs by offering a wide variety of mobility options, vehicles and services. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a 'One Team' culture which means at Hertz you will be exposed to all our different brands and be a part of a global team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals.
To continue our success in the future of car rental, we're looking for customer focused, high performing Account Manager to join our exceptional team. This role can be based in our APAC Head Office in Melbourne, or in our State Offices in Sydney or Brisbane. We provide the keys for you to drive your career!
What are the Perks?
- Fully maintained company car, including fuel card or EV charging card, and toll road use
- Use of laptop, mobile phone and company charge card
- Generous discounts on our brands
- Opportunity for remote working up to 2 days per week
- Employee Car Sales Program
- Car Leasing Program
- Airport Office Parking
- Additional days leave per annum
- Work for a company that prioritises career growth and development
- A supportive team environment
- Inclusive and motivating company culture
- Sustainability focus
- Targeted charity partnerships
- Key focus on wellbeing and safety
- WGEA Certified workplace
About the Role?
The Account Manager is responsible for retaining and growing government, insurance and/or commercial business and by developing our customer relationships within a geographical area. This is a hands-on role operating in a fast-paced environment where customer responsiveness is critical. Responsibilities include:
- Take complete ownership and provide exceptional customer service to strategically important and key customers within the Australian Government, commercial and/or motor insurance replacement segment.
- Provide hands-on day-to-day customer service, logistical and operational support to customers
- Assist with logistics, operational, reporting and technology projects from end to end, including group bookings or large-scale event projects
- Work closely and collaboratively with Hertz internal departments and franchisee to ensure all customer key performance indicators are met
- Maintain and seek to improve the company's competitive position and profitability through business growth and development in the assigned sales territory.
- Work collaboratively with the Regional Sales Managers to identify strategic initiatives to help differentiate Hertz and its brands within the segment.
- Assist with customer tenders and negotiations, with the support of the Regional Sales Managers
- Plan and implement an annual Sales Plan, in line with Hertz's overall strategy and business plan
- Business development to seek new accounts in the allocated territory as well as look for growth opportunities within our existing accounts
About You?
We are not looking for a traditional 'Sales' person. While this is a Sales-focused position, it has a strong operational and customer service component. The role requires someone who enjoys being in the detail, resolving customer queries, managing invoicing and administrative queries, and coordinating across multiple stakeholders to keep customers satisfied. This is a busy, high-touch role where no two days are the same. To be successful in this position, you will possess:
- Ideally minimum 1 year experience in Field Sales managing a complex multi-layered product/service, experience working with government, motor insurance providers, vehicle leasing, roadside assistance, accident management companies, or in the corporate travel industry
- Highly organised, resilient and customer focussed
- Exceptional eye for detail to analyse and tenacity to follow through on commitments
- Enjoys working in a fast-paced environment, and getting their hands dirty working with a complex product/service and managing logistical projects from end to end
- Strategic, mature mind-set and looking for long term stability in your role
- Self-confidence to present and liaise with all levels of internal and customer management, including senior executives as a regular part of the role
- Excellence in professional communication and presentation skills
- Expert at building strong relationships
At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities. This is a brilliant opportunity for an individual who is passionate about exceeding expectations and has the ability to work collaboratively as a team.
Account Manager employer: Hertz
Hertz is an exceptional employer that prioritises employee growth and development within a supportive and inclusive work culture. With a focus on wellbeing, sustainability, and a 'One Team' ethos, employees enjoy generous benefits such as a fully maintained company car, remote working options, and targeted charity partnerships, all while being part of a global brand that values innovation and customer satisfaction.
